Ariel Jeffords
Milford,IN
Summary
Dynamic and results-driven professional with extensive experience in customer service and team management. Proven ability in guest service and inventory control, ensuring a welcoming environment and efficient operations. Recognized for exceptional hospitality skills and a commitment to maintaining high standards in all aspects of service delivery.
Overview
7
7
years of professional experience
Work History
Store Manager
Once Upon A Child Franchise
Goshen Indiana
09.2025 - Current
- Oversaw daily store operations, ensuring optimal customer service and satisfaction.
- Implemented promotional strategies that boosted sales and improved store visibility within the community.
- Managed inventory levels, optimizing stock processes to reduce excess and improve turnover.
- Trained and mentored staff to enhance performance and maintain a cohesive team environment.
- Developed employee schedules to ensure adequate coverage during peak hours while managing labor costs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in a a fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Office Associate
Ashley Furniture Homestore
Mishawaka, IN
01.2024 - 07.2025
- Greeted incoming customers and provided friendly, knowledgeable assistance to enhance their experience.
- Responded to all incoming calls/messages and directed guests to the correct department.
- Finalized sales transactions at point of sale, ensuring accuracy and customer satisfaction. with POS, including financing if applicable
Catering Server
Mission BBQ
Mishawaka, IN
02.2023 - 01.2024
- Displayed food and beverages on buffet tables and drink stations, ensuring alignment with event formality and specifications.
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and replenished beverages to enhance guest experience during banquets.
- Set up linens and table arrangements according to seating plan and event theme for optimal guest enjoyment.
Shift Manager
Durkin' Donuts
Goshen, IN
03.2021 - 02.2023
- Trained and mentored new employees to enhance team capabilities and service quality.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and ensured compliance with company food and service quality standards.
- Coordinated scheduling of breaks and shifts with team members to adhere to state regulations.
Store Associate/Shift Manager
Aldi
Goshen, IN
05.2019 - 10.2020
- Rang up customers by checking pricing, scanning items, applying discounts, and printing receipts to ensure accurate transactions.
- Ensured compliance with cleanliness standards by maintaining a tidy and organized store environment.
- Stocked merchandise, clearly labeling items.
- Opened, shelved, and merchandised new products in organized displays to enhance visual appeal and support sales promotions.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Wawasee High School
Syracuse, INSkills
- Document management
- Front desk oversight
- Inventory management
- Customer service
- Problem-solving
- Customer relations
- Customer service
- Store maintenance
Timeline
Store Manager
Once Upon A Child Franchise
09.2025 - Current
Office Associate
Ashley Furniture Homestore
01.2024 - 07.2025
Catering Server
Mission BBQ
02.2023 - 01.2024
Shift Manager
Durkin' Donuts
03.2021 - 02.2023
Store Associate/Shift Manager
Aldi
05.2019 - 10.2020
High School Diploma -
Wawasee High School