Ariel Juetten
Summary
Proven Patient Care Coordinator at Northway Dental Associates, adept in enhancing patient satisfaction and streamlining clinic operations. Leveraged critical thinking and organizational skills to improve patient flow and confidentiality, training staff for consistent care delivery. Excelled in customer service, significantly contributing to a patient-centric environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic [Job Title] motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
4
4
years of professional experience
Work History
Patient Care Coordinator
Northway Dental Associates
09.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Office Assistant
TD&I Cable Maintenance
01.2020 - 06.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Collaborated with various departments to complete assigned tasks.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
High School Diploma -
Saint Croix Central High School
Hammond, WI05.2018
Skills
- Critical Thinking Skills
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
- Follow-up care
- Patient Registration
- Patient Flow Management
- Outbound Calling
- Payment Calculation
Timeline
Patient Care Coordinator
Northway Dental Associates
09.2022 - Current
Office Assistant
TD&I Cable Maintenance
01.2020 - 06.2022
High School Diploma -
Saint Croix Central High School
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