Ariel Mendoza
AUSTIN
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Avita Pharmacy
Austin, TX
10.2023 - Current
- Processed prescription orders accurately and efficiently, ensuring timely service for patients.
- Assisted pharmacists in medication preparation and dispensing while adhering to safety protocols.
- Managed inventory levels, conducting regular stock checks to minimize shortages and overages.
- Collaborated with healthcare providers to resolve prescription-related issues, improving patient care outcomes.
- Maintained compliance with regulatory guidelines during all aspects of pharmacy operations and patient interactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Administrative Assistant
Texas Dealer Solutions
Austin, TX
08.2020 - 10.2023
- Coordinated daily office operations to enhance workflow efficiency and team productivity.
- Managed scheduling and calendar appointments for executives, ensuring optimal time management.
- Developed and maintained filing systems for easy retrieval of documents and information.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
- Conducted regular inventory checks of office supplies, optimizing resource utilization and cost-efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front Desk Agent
Microtel Inn & Suites By Wyndham
Kenedy, TX
04.2017 - 05.2020
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Maintained accurate reservation systems, updating records to reflect changes and cancellations.
- Coordinated with housekeeping to ensure timely room availability for incoming guests.
- Trained new front desk staff on hotel policies, software systems, and customer service protocols.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
Education
High School Diploma -
Goodwill Workforce
Austin, TX08-2011
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Prescription filling
- Processing payments
- Drug inventory management
- Point of sale systems proficiency
- Ordering and stocking medications
- Customer service
- Data entry
- Attention to detail
- Prioritization and organization
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Avita Pharmacy
10.2023 - Current
Administrative Assistant
Texas Dealer Solutions
08.2020 - 10.2023
Front Desk Agent
Microtel Inn & Suites By Wyndham
04.2017 - 05.2020
High School Diploma -
Goodwill Workforce