Ariel Pekin
Farmington,NM
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Beverage Server
Northern Edge Navajo Casino
10.2023 - 04.2024
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
Cashier
The Home Depot
03.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hostess
Outback Steakhouse
08.2021 - 12.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Psychology
New Mexico Highlands University
Farmington12.2024
Associate of Arts - Psychology
San Juan College
Farmington, NM07.2022
High School Diploma -
Kirtland Central High School
Kirtland, NM05.2018
Skills
- Excellent customer service
- Strong Communication Skills
- Patience and Empathy
- Efficient multitasking
- Phone Etiquette
- Customer Assistance
- Cash Handling
Languages
Navajo
Limited Working
Timeline
Beverage Server
Northern Edge Navajo Casino
10.2023 - 04.2024
Cashier
The Home Depot
03.2022 - 07.2022
Hostess
Outback Steakhouse
08.2021 - 12.2021
Bachelor of Arts - Psychology
New Mexico Highlands University
Associate of Arts - Psychology
San Juan College
High School Diploma -
Kirtland Central High School
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