Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ariel Pickett

Houston

Summary

Results-driven insurance agent with a focus on customer service, communication, and problem-solving. Committed to evaluating client needs and recommending tailored insurance solutions.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Insurance Agent

Progressive
houston
08.2023 - 12.2025
  • Assisted clients in understanding insurance policies and coverage options.
  • Provided exceptional customer service to resolve client inquiries and concerns.
  • Evaluated client needs to recommend suitable insurance products effectively.
  • Processed policy applications and renewals using company software systems.
  • Collaborated with underwriters to assess risks and determine policy terms.
  • Maintained accurate records of client interactions and transactions diligently.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Provided customers with information regarding plan features, pricing, and availability.

Customer Care Representative

CVS Specialty Pharmacy
Houston
02.2017 - 08.2023
  • Assisted customers with medication inquiries and order status updates.
  • Managed customer account information in the pharmacy database system.
  • Answered customer inquiries over the phone and via email.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Delivered customer support to high call load each shift.

Education

Associate of Arts - Arts

Lone Star College
Houston, TX

Skills

  • Customer service
  • Effective communication
  • Problem solving
  • Policy analysis
  • Sales techniques
  • Conflict resolution
  • Data entry
  • Upselling

Certification

Insurance License

Timeline

Insurance Agent

Progressive
08.2023 - 12.2025

Customer Care Representative

CVS Specialty Pharmacy
02.2017 - 08.2023

Associate of Arts - Arts

Lone Star College
Ariel Pickett