Ariel Rivera
Converse,TX
Summary
Optical professional equipped with hands-on experience in providing precise eyewear fittings and exceptional customer service. Skilled in lens prescription interpretation, frame adjustments, and vision correction assessment. Strong team collaborator focused on achieving optimal patient outcomes and adapting to changing needs. Known for reliability, technical expertise, and patient-centric approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optician
Lookout Eyecare
San Antonio, TX
07.2024 - Current
- Assessed patients' vision and eyewear needs to provide tailored recommendations.
- Fitted lenses and frames accurately to ensure optimal comfort and performance.
- Educated clients on lens options, coatings, and care for eyewear products.
- Collaborated with optometrists to interpret prescriptions for effective solutions.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Optician
The Eyeglass Shop
06.2023 - 06.2024
- Provide exceptional customer service by assisting clients in selecting appropriate eyewear based on their prescription, style preferences, and lifestyle needs Perform precise measurements and fittings to ensure optimal comfort, fit, and functionality of eyeglasses and contact lenses.
- Processed and managed insurance claims efficiently and accurately, ensuring timely resolutions for clients.
- Reviewed and interpreted insurance policies and communicated coverage details to patients and medical staff to ensure accurate billing and reduce claim denials.
- Communicated with clients regarding payment status and outstanding balances.
- Maintained organized billing records and documentation for auditing purposes.
Customer Service Supervisor
Publix
08.2022 - 05.2023
- Overseeing a team of 15 customer service representatives to ensure quality service and adherence to company policies and procedures.
- Developing and implementing training programs to enhance the team's customer service skills and product knowledge.
- Handling escalated customer complaints and finding effective solutions to ensure customer satisfaction.
- Collaborating with other departments such as sales and marketing to improve the overall customer experience and drive customer loyalty.
Disney College Program Intern
Disney World Resort
Orlando, Florida
08.2021 - 06.2022
- Assisted with coordinating and executing daily operations at a designated location within the Disney theme park, ensuring a seamless guest experience.
- Engaged with guests to create memorable moments and exceed their expectations through exceptional customer service and positive interactions.
- Double-checked raw materials to ensure they met the quality and quantity requirements.
- Kept track of inventory and updated it to reflect proper raw material usage and finished product storage.
- Collaborated with team members to ensure that materials were moved between stations in a timely and efficient manner.
- Made icing and other toppings by reading recipes, scaling and measuring ingredients, and operating a mixer.
- Replenished and rotated food items following proper food cooling and storage procedures.
Customer Service
Walmart Supercenter
Humble, Texas
09.2019 - 02.2021
- Demonstrated exceptional communication skills in delivering courteous and efficient service to all customers.
- Utilized CRM software to document interactions, track customer preferences, and provide personalized service.
- Effectively resolved customer inquiries and complaints through active listening and problem-solving techniques.
Education
Diploma -
El Dorado High School
Associates - undefined
Lone Star College
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Repairing glasses
- Optical dispensing
- Insurance billing
- Office administration
Certification
- Licensed Nail Technician - October 2025
Timeline
Optician
Lookout Eyecare
07.2024 - Current
Optician
The Eyeglass Shop
06.2023 - 06.2024
Customer Service Supervisor
Publix
08.2022 - 05.2023
Disney College Program Intern
Disney World Resort
08.2021 - 06.2022
Customer Service
Walmart Supercenter
09.2019 - 02.2021
Associates - undefined
Lone Star College
Diploma -
El Dorado High School