Ariel Smith
Chicago,Illinois
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Shopper
Instacart
Chicago, IL
05.2019 - Current
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Ensured compliance with safety protocols while handling large volumes of merchandise.
- Operated point-of-sale systems efficiently, including cash registers, scanners.
- Delivered food orders to customers in a timely manner.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Loaded and unloaded delivery vehicles with food items.
Delivery Driver
DoorDash
Chicago, IL
08.2018 - Current
- Delivered food orders to customers in a timely manner.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
- Maintained cleanliness of vehicle interior and exterior.
- Handled cash payments from customers for delivery orders.
- Answered customer inquiries regarding menu items, prices and availability.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
Warehouse Worker, Team Member Trainer
Target Distribution center
Cedar Falls, IA
09.2021 - 06.2024
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Operated stand-up forklift to move merchandise and materials in warehouse.
- Performed daily inspections on the forklift and reported any mechanical issues to maintenance staff.
- Utilized RF scanner for inventory control purposes.
- Sorted incoming stock for distribution throughout the warehouse facility.
- Collaborated with co-workers to ensure efficient workflow within the warehouse environment.
- Trained new employees on proper operation of stand-up forklifts.
Call Center Representative
Apple
Bolingbrook, IL
06.2015 - 08.2017
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Customer Service Representative
Xerox
Bolingbrook, IL
06.2014 - 05.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
GED -
Lincoln's Challenge Academy
Rantoul, IL12-2007
Associate of Arts - Media Communications
City Colleges of Chicago-Kennedy-King College
Chicago, ILSkills
- Customer Feedback Analysis
- Shipping and Logistics
- Inbound and Outbound Calling
- Complaint resolution
- Data Collection
- Scheduling
- Appointment Scheduling
- Technical Support
- Product Promotion
- Workplace Cleanliness
- Hazardous Materials Handling
- Order Picking
- Loading and unloading
- Warehouse Safety
- Stock Rotation
- OSHA Compliance
- Palletizing
- Material Handling
- Forklift Operation
- RFID Tracking
- Product Inspection
- Warehouse Navigation
- Pallet Coordination
- Pallet Jack Operation
Languages
English
Professional
Accomplishments
Team member/ Warehouse trainer, Target distribution center. Employee of the Month (You Make Target) Award.
Timeline
Warehouse Worker, Team Member Trainer
Target Distribution center
09.2021 - 06.2024
Shopper
Instacart
05.2019 - Current
Delivery Driver
DoorDash
08.2018 - Current
Call Center Representative
Apple
06.2015 - 08.2017
Customer Service Representative
Xerox
06.2014 - 05.2017
GED -
Lincoln's Challenge Academy
Associate of Arts - Media Communications
City Colleges of Chicago-Kennedy-King College