Ariel Solorio
Turlock,CA
Summary
Experienced flight attendant with a strong background in the domestic and international commercial airline industry. Demonstrated ability to handle emergency situations with composure and professionalism. Committed to delivering exceptional customer service consistently.
Overview
4
4
years of professional experience
Work History
Flight Attendant
United Airlines
Chicago, IL
12.2021 - Current
- Greet passengers, assist with carry-on baggage stowage, and deliver onboard announcements
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Flight Attendant
Horizon Airlines
Portland, OR
04.2021 - 11.2021
- Ensure safety and comfort of customers onboard aircraft
- Demonstrate proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
- Prepare a variety of different written communications, reports and documents to ensure smooth operations
- Relay updates and information to passengers after confirming key details with pilot and first officer
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment
Front Desk Agent
Fairfield Inn and Suites
Turlock, CA
12.2020 - 03.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Used internal software to process reservations, check-ins and check-outs
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Oversaw fast-paced front desk operations and guests' needs at a busy facility
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Front Desk Agent
Comfort Suites
06.2020 - 12.2020
- Provide upscale guest service experience for clients throughout their stay
- Ensure Clients are properly greeted upon arrival
- Monitor daily bookings
- Ensure assigned rooms are prepared prior to check in
- Collect and coordinate luggage and storage
Guest Service Advocate
Target
Turlock, CA
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Supported team members, fostering a collaborative and productive work environment.
- Processed adequate returns, exchanges, and refunds
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity
Education
Modesto Junior College
Modesto, CA06.2019
Diploma -
Livingston High School
Livingston, CA06.2017
Skills
- Leadership
- Perseverance
- AED and CPR Familiarization
- Strong Interpersonal Skills
- Customer Service
- Adaptability
- Critical Thinking
- Social Perceptiveness
- Coordination
- Reliability and punctuality
Timeline
Flight Attendant
United Airlines
12.2021 - Current
Flight Attendant
Horizon Airlines
04.2021 - 11.2021
Front Desk Agent
Fairfield Inn and Suites
12.2020 - 03.2021
Front Desk Agent
Comfort Suites
06.2020 - 12.2020
Guest Service Advocate
Target
Modesto Junior College
Diploma -
Livingston High School