Lyric Marshall
Atlanta,GA
Summary
Motivated individual with solid experience managing all levels of large scale projects, including budgeting and administration. Highly ambitious with background in sales, marketing and advertising. Experienced professional with strong leadership and relationship-building skills. Integrity, hard-work ethic, and a people first mentality.
Overview
7
7
years of professional experience
Work History
Flight Attendant
United Airlines
Chicago, IL
01.2022 - Current
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Customer Care Representative
Anthem
Columbus, GA
06.2019 - 08.2020
- Compiled customer feedback and recommended service delivery improvements to management
- Coordinated timely responses to online customer communication and researched complex issues
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Hooters Girl/Server
Hooters
Columbus, GA
05.2017 - 05.2019
- Resolved guest complaints quickly and efficiently
- Stocked and maintained cleanliness of stations
- Developed and maintained positive working relationships with others to reach business goals
- Ensured all food was prepared on-time and according to specifications.
Retail Sales Lead
T-mobile
Columbus, GA
2015 - 05.2017
- Provided excellent customer service to cultivate loyalty and satisfaction
- Generated brand awareness and positive product impressions to increase sales
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
Brand Ambassador
Verizon Diversant
Columbus , GA
07.2015 - 08.2018
- Directed and coordinated marketing activities and policies to promote products and services
- Consulted with buying personnel to determine projected demand for products and services
- Analyzed business developments and monitored market trends
Education
Junior - Marketing
Columbus State University
Columbus, GASkills
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Powerful negotiator
- Team leadership
- Relationship builder
- Effective communicator
- Mind for marketing
- Tech-adequate
- Social media expertise
- Leadership
- Marketing and advertising
Timeline
Flight Attendant
United Airlines
01.2022 - Current
Customer Care Representative
Anthem
06.2019 - 08.2020
Hooters Girl/Server
Hooters
05.2017 - 05.2019
Brand Ambassador
Verizon Diversant
07.2015 - 08.2018
Retail Sales Lead
T-mobile
2015 - 05.2017
Junior - Marketing
Columbus State University
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