Caroline Perry
Lockport,Illinois
Summary
Sharp-eyed, motivated, and reliable supervisor with three years of experience ensuring seamless customer transactions and thriving connections with members, managing colleagues, and adhering to departmental policies. Skilled supervisor with 4 years of experience assisting other staff members and members to meet all their needs. Knowledgeable with 1 year experience as a flight attendant that has developed strong customer service and conflict resolution skills in fast-paced, high-pressure environment. Seeking to transition into new field where these skills are valuable. Dedicated to delivering exceptional service and ensuring positive experiences for all clients.
Knowledgeable taking on lead roles, going above and beyond 3 years of experience providing friendly and courteous customer service, greeting guests, and handling general inquiries.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Southwest Airlines
08.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Lifeguard/Swim Instructor/Supervisor/Program Supervisor
Lifetime Fitness
03.2019 - Current
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided customer service and was involved in training N/A new team members each month
- Developed relationships with N/A new staff members, and assisted N/A existing staff members in their career development.
Education
Arts
Joliet Junior College
Joliet, IllinoisGeneral Education
Lockport Township High School
Lockport, IllinoisSkills
- Customer service
- Communication skills
- Time management
- Leadership
- Guest services
- First Aid
- CPR Certified
- AED Certified
- Strong Work Ethic
- Reliability and punctuality
- Public Speaking
- Leadership Qualities
Timeline
Flight Attendant
Southwest Airlines
08.2023 - Current
Lifeguard/Swim Instructor/Supervisor/Program Supervisor
Lifetime Fitness
03.2019 - Current
General Education
Lockport Township High School
Arts
Joliet Junior College
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