Ariel Thomas
Moreno Valley,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and exceptional multitasking abilities. Committed to maintaining professional relationships, providing the best customer care and communication to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HR Assistant
ITV America Studios
09.2022 - 04.2023
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Collected and recorded information in electronic medical records.
- Performed record keeping by logging client information within secure contact-tracing software.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Lent daily assessment of health screen and symptom data.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Concierge
Kent Services
08.2018 - 09.2020
- Addressed resident inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Worked closely with residents, some VIP, or celebrity, with high degree of respect for privacy.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality living experiences.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Explained security policies and procedures to residents and staff to promote visitor confidence and safety.
- Maintained high level of professionalism and discretion when dealing with residents.
Residential Advisor
California State University Northridge
07.2016 - 05.2018
- Participated in staff meetings and training to stay informed on policies and procedures.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Planned and organized social and educational activities to promote community building and personal development among students.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
- Supervised and mentored students to promote safety and wellbeing.
- Provided referral services and connected students with resources to facilitate access to support and meet individual needs.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Promoted culture of respect and understanding among students.
Education
BA - Film And Video Production
California State University - Northridge
Northridge, CA05.2018
Associate of Applied Science -
Riverside Community College
Riverside, CA06.2014
Skills
- Human Resources Department Processes
- Meeting Preparation
- Life Skills Development
- Problem-Solving
- Interpersonal Communication
- Data Entry
- Planning and Coordination
- Team building
- Multitasking Abilities
Certification
COVID-19 Compliance Officer
Timeline
HR Assistant
ITV America Studios
09.2022 - 04.2023
Concierge
Kent Services
08.2018 - 09.2020
Residential Advisor
California State University Northridge
07.2016 - 05.2018
BA - Film And Video Production
California State University - Northridge
Associate of Applied Science -
Riverside Community College
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