ARIEL WOODS
Bessemer,AL
Summary
Versatile and dependable professional with 8+ years of experience across customer service, healthcare support, education, and administrative roles. Demonstrates strong ability to manage patient interactions, coordinate schedules, handle financial transactions, and maintain organized operations in fast-paced environments. Known for excellent communication, attention to detail, and creating positive experiences for clients, patients, and families. Proven team player with a flexible approach and a commitment to efficiency and quality service.
Overview
5
5
years of professional experience
Work History
Patient Encounter Specialist
University of Alabama Health Services Foundation (UAHSF)
10.2025 - Current
- Verify patient demographic and insurance information for accuracy and eligibility
- Perform insurance verification for primary and secondary coverage
- Schedule and coordinate follow-up appointments based on patient needs
- Collect co-pays and process transactions following proper procedures
- Handle incoming calls and route messages accurately and efficiently
- Ensure all encounter documentation is complete and compliant
Guest Service Representative
UAB Medicine
05.2025 - 10.2025
- Assisted patients, families, and visitors in a hospital setting
- Maintained a welcoming and professional environment while providing information and support to ensure a positive experience
- Demonstrated empathy and strong interpersonal communication skills
Assistant Director
Ro’s Heavenly Angels
03.2024 - 05.2025
- Supported daily operations and staff coordination
- Assisted with administrative tasks and program oversight
Lead Teacher
Ro’s Heavenly Angels
05.2022 - 03.2024
- Managed classroom activities and lesson planning while maintaining a safe nurturing environment
- Communicated regularly with parents (30–40 messages daily)
- Tracked student progress and adapted learning strategies
- Handled documentation, records, and staff coordination
Office Assistant
Royal Oak Enterprise LLC
09.2021 - 01.2022
- Managed daily office operations and organization
- Improved filing systems for efficiency
- Supported administrative processes and compliance
Education
Associate Degree - Business Administration
Lawson State Community College
Birmingham, ALHigh School Diploma -
Bessemer City High School
Bessemer, AL05.2020
Skills
- Customer Service & Communication
- Microsoft Word, Excel, Outlook
- Problem-Solving
- Organization & Time Management
- Team Collaboration
- Conflict Resolution
- Financial Handling & Accuracy
- Patient Registration
- Medical Insurance Terminology
- Scheduling & Coordination
- Adaptability & Flexibility
Timeline
Patient Encounter Specialist
University of Alabama Health Services Foundation (UAHSF)
10.2025 - Current
Guest Service Representative
UAB Medicine
05.2025 - 10.2025
Assistant Director
Ro’s Heavenly Angels
03.2024 - 05.2025
Lead Teacher
Ro’s Heavenly Angels
05.2022 - 03.2024
Office Assistant
Royal Oak Enterprise LLC
09.2021 - 01.2022
Associate Degree - Business Administration
Lawson State Community College
High School Diploma -
Bessemer City High School