Ariel Woods
Tampa,FL
Summary
Customer-focused professional with experience in healthcare support and account coordination. Manages complex workflows and coordinates communication to enhance customer experiences. Skilled in CRM/EMR systems, Microsoft Excel, and PowerPoint, supporting scheduling, outreach, and account follow-up. Excels in organization and communication while managing multiple priorities in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Audiology Assistant
Tampa Bay Hearing and Balance Center
Tampa, USA
08.2024 - Current
- Tracked hearing device orders and facilitated communication between patients and manufacturers
- Managed communications between Audiologists and patients through EMR messaging, Outlook, and phone
- Prep schedules for 7 Audiologists
- Scheduling appointments
- Processed payments from patients for services rendered.
- Coordinated weekly Lunch and Learns with manufacturers to enhance staff knowledge
- Repaired hearing instruments to ensure functionality.
- Ordering and restocking supplies for the Audiology team
- Cleaning and restocking testing booths and exam rooms
Newborn Hearing Screen Technician
Pediatrix Medical Group
11.2022 - 07.2024
- Primary duties: Perform Newborn Hearing Screens on infants aged 0-3 months
- Conducted hearing screens for newborn infants in local hospitals, ensuring timely assessments of hearing health.
- Coordinated with patient care team, charted results using EMR systems, scheduled outpatient appointments, collected billing information in fast-paced hospital environment.
Intern/Office Manager
Rebuild Bay County Inc.
12.2020 - 08.2021
- Worked in a seasonal role during summer and winter breaks.
- Maintained office operations, took meeting minutes, tracked finances using Microsoft Excel, ordered supplies, and assisted in communication with individuals receiving aid
- Coordinated local food drives, created gift baskets, and facilitated distribution of aid
- Supported non-profit efforts to assist individuals affected by natural disasters and COVID
Education
B.S. - Biomedical Sciences
University of South Florida
Tampa, Fl08-2023
Skills
- Patient Scheduling
- Clinical Documentation
- Customer Relationship Management (CRM/EMR Systems)
- Account Coordination & Customer Engagement
- Order & Workflow Management
- Data reporting
- Cross-Functional Collaboration
- Issue resolution
- Patient Education Materials
Introduction
Motivated University of South Florida graduate with a background in customer interaction, office management, and patient care. Known for strong communication skills, attention to detail, and a genuine desire to help others while delivering positive customer experiences.
Timeline
Audiology Assistant
Tampa Bay Hearing and Balance Center
08.2024 - Current
Newborn Hearing Screen Technician
Pediatrix Medical Group
11.2022 - 07.2024
Intern/Office Manager
Rebuild Bay County Inc.
12.2020 - 08.2021
B.S. - Biomedical Sciences
University of South Florida