Arielle Austin
Holbrook
Summary
Motivated EMT trainee with a solid background in customer service and crisis management. Proven ability to handle high-pressure situations while maintaining professionalism and effective communication. Skilled in conflict resolution and first aid, with a track record of remaining calm under stress. Seeking to leverage technical training and interpersonal skills to deliver compassionate and efficient emergency medical care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Employee
Sarcastic Swine BBQ
Abington
10.2022 - Current
- Welcomed guests and assisted with seating arrangements.
- Processed payments accurately and efficiently at the register.
- Monitored inventory levels and reported restocking needs.
- Trained new employees on front-of-house procedures.
- Answered phone calls, took reservations, and answered inquiries.
- Resolved any customer complaints or issues promptly with professionalism.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Communicated orders to kitchen staff in an accurate and timely fashion.
Cashier
Dairy Queen Grill & Chill
Hanover
06.2021 - 08.2022
- Processed customer transactions efficiently at busy retail location.
- Handled cash register operations and maintained accurate cash drawer.
- Managed inventory restocking and organized merchandise displays.
- Collaborated with team members to ensure smooth store operations.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Provided friendly customer service to enhance shopping experience for all guests.
Education
High School Diploma -
Blue Hills Regional Vocational Technical
Canton, MA06-2025
Skills
- Customer service
- Team collaboration
- Time management
- Inventory management
- Conflict resolution
- Communication skills
- Positive demeanor
- Attention to detail
- First aid training
- Strong work ethic
- Phone etiquette
- Professional appearance
- Multitasking and organization
- Health and safety
- Punctuality and reliability
- Personal hygiene
Certification
- CPR, First Aid, AED - American Heart Association, 2/2025
- 10 Hour General Industry Safety and Health - OSHA, 5/2021
- NG9-1-1 Dispatching Certification - Massachusetts State 911 Department, 1/2025
- Emergency Medical Technician - NREMT, expected in 12/2025
References
References available upon request.
Timeline
Front of House Employee
Sarcastic Swine BBQ
10.2022 - Current
Cashier
Dairy Queen Grill & Chill
06.2021 - 08.2022
High School Diploma -
Blue Hills Regional Vocational Technical