Summary

Overview

Work History

Education

Skills

AWARDS AND CERTIFICATIONS

Timeline

Arielle Krasner

Washington,DC

Summary

Operations and program leader with over 20 years of experience in team management and performance enhancement in high volume service environments. Successfully led 24/7 crisis operations with a workforce of over 100, focusing on quality assurance, compliance, training, and cross functional coordination. Recognized for structuring complex programs, enhancing service delivery, and guiding teams through periods of growth and change.

Overview

years of professional experience

Work History

Senior Assistant Crisis Center Director -

Community Crisis Services, Inc.

11.2019 - 06.2025

Led the operational transformation of the 988 chat and text program, tripling program size while establishing sustainable systems for staffing, quality assurance, training, and performance management.
Increased program performance metrics from approximately 30 percent to consistently above 90 percent across key operational indicators over a three year period.
Directed daily operations for a 24/7 crisis intervention program supporting chat, text, hotline, and crisis services across multiple programs and service lines.
Managed workforce planning, scheduling, staffing, and operational support for over 100 staff, volunteers, and interns to ensure seamless service delivery in a continuous crisis intervention environment.
Reduced service delays and improved response times by 75 percent through scheduling improvements, capacity planning, and workflow redesign.
Developed and maintained policies, procedures, and operational standards, ensuring compliance with national guidelines and contractual requirements to uphold program integrity.
Partnered with Human Resources on recruitment, interviewing, onboarding, and retention initiatives during periods of rapid organizational growth.
Designed and implemented quality assurance programs, coaching systems, and performance review processes to improve service quality and employee development.
Provided operational reporting, risk assessments, and program updates to senior leadership and external stakeholders.

Relief Manager -

Ronald McDonald House Charities of Washington, DC

02.2015 - 09.2019

Managed daily facility operations supporting families of critically ill children in a 24 hour residential environment.
Oversaw evening, weekend, and holiday operations, ensuring service continuity and adherence to organizational standards.
Coordinated vendor relationships, contractor services, and facility support needs to maintain uninterrupted operations.
Managed volunteer engagement activities with individuals, community groups, and donors to strengthen community support.
Acted as operational liaison among families, staff, volunteers, and service providers to resolve issues and uphold service quality.

Operations and Volunteer Manager -

Sarah's Circle

03.2012 - 10.2014

Led volunteer recruitment, onboarding, training, and engagement initiatives to strengthen support for programs serving over 40 senior residents.
Directed daily operations of senior housing and community services program to enhance support for residents, volunteers, and staff.
Managed facility operations, vendor relationships, contractor coordination, and regulatory inspections to ensure compliance and service quality.
Developed operational policies, procedures, and record retention systems to improve efficiency and organizational consistency.
Oversaw tenant communications, application processes, and service coordination while maintaining compliance with housing requirements.
Implemented digitization initiatives that improved records management and administrative workflows.

Volunteer Coordinator -

Community of Hope

04.2010 - 02.2012

Managed recruitment, screening, onboarding, and retention of over 60 volunteers monthly, ensuring consistent engagement and support.
Coordinated volunteer operations across six service locations, enhancing support for healthcare, housing, and community programs.
Created volunteer training programs, orientation processes, and evaluation systems to improve program effectiveness.
Developed partnerships with corporations, universities, and community organizations, broadening volunteer engagement opportunities.
Supported fundraising activities, special events, and community outreach initiatives.

Non Profit Volunteer Relations AmeriCorps VISTA -

Greater DC Cares

01.2009 - 03.2010

Coordinated 120+ community service projects monthly, engaging 80 nonprofit organizations and 1,000 volunteers to enhance community impact.
Developed volunteer mobilization systems, establishing 50+ nonprofit partnerships to strengthen community service efforts.
Led process improvement initiatives for scheduling, tracking, reporting, and volunteer management systems, enhancing overall operational effectiveness.
Supported regional emergency preparedness planning efforts in partnership with government and nonprofit agencies.

Corps Member -

AmeriCorps NCCC

01.2008 - 12.2008

Supervised emergency distribution operations, ensuring timely delivery of resources following Hurricanes Ike and Gustav.
Coordinated disaster response and recovery operations with American Red Cross and Federal Emergency Management Agency.
Contributed to housing recovery, environmental projects, and community rebuilding initiatives across multiple states.