Arielle Ortega
San Antonio,TX
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Panda Express. Excelled in customer service and cash handling, significantly improving transaction efficiency. Skilled in multitasking and organization, consistently exceeding performance goals by leveraging time management skills and a strong work ethic. Achieved notable success in fraud prevention, contributing to a secure and positive shopping environment.
Overview
5
5
years of professional experience
Work History
Cashier
Panda Express
San Antonio, TX
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Production Associate
Tesla
Austin, TX
02.2024 - 05.2024
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Prepared materials for assembly work to keep workflows running smoothly.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Safely operated hand and power tools to complete repetitive tasks.
Warehouse Order Selector
HEB Warehouse
San Antonio, TX
08.2023 - 02.2024
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
- Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
- Contributed to a positive team atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
- Promoted workplace safety through adherence to company guidelines when operating equipment, lifting heavy objects, and navigating within the warehouse space.
Package Handler
FedEx Grounds
San Antonio, TX
08.2020 - 08.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Education
High School Diploma -
Irene L Chavez Excel Academy
San Antonio01.2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Order packaging
- Point-of-sale system operation
- Reports and documents
- Fraud prevention awareness
Timeline
Cashier
Panda Express
08.2024 - Current
Production Associate
Tesla
02.2024 - 05.2024
Warehouse Order Selector
HEB Warehouse
08.2023 - 02.2024
Package Handler
FedEx Grounds
08.2020 - 08.2022
High School Diploma -
Irene L Chavez Excel Academy