Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Arielle Overton

Tulsa

Summary

Experienced program coordination professional prepared for this role. Strong focus on team collaboration and achieving results. Highly adaptable with skills in project management, stakeholder communication, and resource allocation. Valued for reliability and ability to meet changing needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Solution Professional

BOK Financial
01.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Coordinated weekly strategic leadership meetings, managing agendas, action items, and follow-ups to ensure alignment with business goals.
  • Assisted leadership in department-wide projects, ensuring timely execution and communication with stakeholders.

Collection Specialist

Energy One Federal Credit Union
03.2023 - 12.2023
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
  • Maintained detailed records of all collection activities, ensuring compliance with company policies and federal regulations.
  • Effectively communicated with clients and internal teams to enhance process efficiency.

Collection Specialist

Westreet Credit Union
10.2020 - 09.2022
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
  • Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
  • Led community outreach efforts as a Diversity & Inclusion Council Board member, coordinating events and partnerships with local organizations.

Education

General Studies

Wossman High School
Monroe, LA
08-2012

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Process improvements
  • Proactive mindset
  • Volunteer management
  • Strategic planning
  • Office administration
  • Program management

Certification

• Spark Leadership Academy, Tulsa, OK | Completed selective leadership training (2021-2022)
• Beta Epsilon, Tulsa, OK | Community Outreach Engagement (2017-2020)


Timeline

Client Solution Professional

BOK Financial
01.2024 - Current

Collection Specialist

Energy One Federal Credit Union
03.2023 - 12.2023

Collection Specialist

Westreet Credit Union
10.2020 - 09.2022

General Studies

Wossman High School

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