Arielle Piesen
Riverside,IL
Summary
Dynamic and dedicated hospitality professional with a strong work ethic and exceptional customer service skills . Proven ability to enhance guest experiences through effective multitasking and suggestive selling, resulting in increased repeat customers. Adept at cash handling and fostering a positive team environment in high-pressure situations.
Overview
2024
2024
years of professional experience
Work History
Server
Sonics Drive In
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Waitress/bartender
Hooters Inc.
Lombard, IL
04.2021 - 11.2023
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Fostered client loyalty by maintaining engaging interactions.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
Amf Bowling Centers Inc
Lyons, IL
04.2018 - 11.2020
- Operated effectively during busy events and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, preparing cash drawers, and taking inventory
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Beautician's License -
Empire Beauty School
Chicago, IL05.2022
High School Diploma -
Riverside Brookfield High School
Riverside, IL06.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Menu memorization
- Food running
- High volume dining
- Suggestive selling
- Beverage preparation
- Tableside etiquette
- Food and beverage pairings
- Food delivery
- Wine service
- Banquet coordination
- Wine pairings
- Multitasking and organization
- Positive and professional
- Liquor, wine, and food service
- Server training
- Positive guest interactions
- Menu item recommendation
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Multitasking Abilities
- High energy and stamina
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Waitress/bartender
Hooters Inc.
04.2021 - 11.2023
Bartender
Amf Bowling Centers Inc
04.2018 - 11.2020
Server
Sonics Drive In
Beautician's License -
Empire Beauty School
High School Diploma -
Riverside Brookfield High School