Arien Salvas
Jacksonville,FL
Summary
Dynamic sales and customer service professional with a track record of driving sales growth and improving customer experiences. Successfully resolved technical issues and optimized processes, resulting in increased customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Sales
Spectrum
09.2024 - 01.2025
- Promoted and explained new service offerings to enhance customer understanding and drive sales
- Handled payment transactions to ensure smooth processing and customer satisfaction
- Resolved technical issues with products to improve user experience and support service quality
- Answering all calls in the Queue
Customer Service
Teleperformance
02.2024 - 06.2024
- Answered customer service calls to address inquiries and resolve issues
- Processed customer payments to facilitate transactions and enhance customer satisfaction
- Managed billing procedures to maintain accuracy and ensure timely processing
- Investigated and resolved issues related to credit interest charges
Customer Service
Verizon Wireless
05.2022 - 10.2023
- Answered customer service calls to resolve inquiries and provide support
- Provided tier one technical support to customers
- Activated customer accounts to ensure timely access to services
- Conducted sales and retention efforts to strengthen customer loyalty
Customer Advocate
Freedom Mortgage
03.2020 - 02.2022
- Assisted customers in navigating FHA and VA loan options to support home financing decisions.
- Streamlined customer service processes to improve response times and increase satisfaction.
- Reviewed loan applications to provide conditional approvals while ensuring regulatory compliance.
Fuel Attendant
QuickChek
12.2019 - 06.2021
- Executed overnight fueling of vehicles, ensuring timely availability for operations.
- Maintained cleanliness and appearance of premises through outdoor cleaning duties.
- Trained shift managers on leadership skills and company protocols to enhance team effectiveness.
Delivery Driver
Domino's Pizza
07.2019 - 10.2019
- Delivered products to customers, ensuring timely and accurate service.
- Managed cash transactions accurately, maintaining accountability during customer purchases.
- Executed assigned tasks within store operations, supporting overall efficiency.
Customer Account Executive
Comcast Cable
10.2012 - 07.2019
- Resolved escalated calls to ensure customer satisfaction and support leadership decisions
- Trained new hires to exceed performance expectations and integrate smoothly into the team
- Received Employee of the Month award for exceptional performance.
Education
Bachelor of Science - Information Technology (Advanced Networking)
University of Phoenix
Jacksonville, FL05-2015
Skills
- Customer relationship management
- Sales process optimization
- Customer advocacy initiatives
- Technical support services
- Payment processing and billing
- E-commerce strategies
- Virtual sales techniques
- Microsoft Office proficiency
- Detail orientation
- Training and coaching
- Motivation and team leadership
- Interpersonal communication
- Oral and written communication
- Customer support
Accomplishments
- Worked with the new hire training classes
- I was a Subject Matter Expert assisting leadership as a liaison with peers as needed.
- Travelled in leadership positions to start up new departments in other locations
- Lead an employee incentive team to motivate and increase morale
Phone
cell, (904) 423-6305
Timeline
Sales
Spectrum
09.2024 - 01.2025
Customer Service
Teleperformance
02.2024 - 06.2024
Customer Service
Verizon Wireless
05.2022 - 10.2023
Customer Advocate
Freedom Mortgage
03.2020 - 02.2022
Fuel Attendant
QuickChek
12.2019 - 06.2021
Delivery Driver
Domino's Pizza
07.2019 - 10.2019
Customer Account Executive
Comcast Cable
10.2012 - 07.2019
Bachelor of Science - Information Technology (Advanced Networking)
University of Phoenix