Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ariona Jones

Jacksonville

Summary

Providing solid customer care while enhancing relationships for Customer Service with 7 years of experience. I am excited at the prospect of bringing my talents to an on-growing company.

Overview

4
4
years of professional experience

Work History

Client Solutions Specialist

EverBank
07.2024 - Current
  • I assist with all banking inquiries
  • Provide updated apr & apy
  • Opened new accounts
  • Completed disputes on bel behalf of clients
  • Replaced vcc & assist with updating the pin

Customer Representative

American Express Company
04.2022 - 10.2023
  • Listened to the questions and concerns of customers in order to provide answers or responses.
  • In charge of keeping financial accounts in order by processing customer adjustments.
  • Increased customer loyalty by providing outstanding service in response to questions, complaints, and card issues.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
  • Assisted with Rewards Checking, Business Checking & Credit Card products.
  • Helped account holder's save up to $5,000 in credit expenses.
  • Preserved revenue streams where possible, using refunds as a last resort to maintain customer satisfaction with strong communication and negotiation skills.
  • Complied with all security & regulation requirements to ensure the safety of the company and customers.

Customer Service Representative

Mckesson
03.2021 - 04.2022
  • Maintained Provider/ Awardee satisfaction with forward-thinking strategies focused on addressing their needs and resolving concerns.
  • Checked on hospital supply orders on behalf of Awardees.
  • Assisted Providers with Awardee information as needed.
  • Handled inbound calls for disposable medical supplies.
  • Transferred calls to the appropriate department.
  • Processed claims
  • Managed 20+ calls a day

Education

High School - undefined

Robert E. Lee High School
Jacksonville, FL
01.2017

Skills

  • SalesForce
  • Professional telephone demeanor
  • Data entry
  • Microsoft Excel
  • WorkForce/DayForce
  • 3 years of experience as a contact center agent or phone based customer service representative
  • Ability to work collaboratively in a team setting
  • EDI
  • Claims
  • Strong communication skills, both written and verbal

Languages

English
Elementary

Timeline

Client Solutions Specialist

EverBank
07.2024 - Current

Customer Representative

American Express Company
04.2022 - 10.2023

Customer Service Representative

Mckesson
03.2021 - 04.2022

High School - undefined

Robert E. Lee High School

Similar Profiles

CREATE PROFILE
Ariona Jones