Randi Pullins
Lexington,KY
Summary
Dynamic and results-oriented professional with a proven track record of success in diverse environments. Adept at leveraging strong analytical and problem-solving skills to drive continuous improvement and achieve organizational goals. Demonstrates exceptional communication and interpersonal abilities, fostering collaborative relationships with team members and stakeholders. Highly adaptable and quick to learn new skills, consistently delivering quality work under pressure. Committed to maintaining a positive attitude and a high level of integrity in all professional endeavors.
Overview
10
10
years of professional experience
Work History
Client Solutions Specialist
Cox Automotive
04.2020 - 07.2024
- Outside sales role that educated franchise and independent automotive dealers on digital wholesale solutions within an online auction platform (Manheim Express)
- Met and exceeded the following goals: number of units listed to platform, platform sales, low arbitration rate, and units priced at or below market value
- Analyzed dealer inventory, and made recommendations on vehicles that will yield the highest wholesale return based on market trends
- Performed basic mechanical checks of vehicles' powertrain, drivetrain, and electrical components
- Launched customer inventory on online bidding channel, tracked performance, and relayed progress to customer
- Conducted comprehensive needs assessments for potential clients to identify areas for growth and improvement
- Conducted regular follow-ups with clients to ensure continued satisfaction and address any arising issues or concerns
- Submitted recap submission to outside sales and management team with sales strategy suggestions based on daily visits
- Maintained detailed records of client interactions, transactions, and account information in CRM systems
- Submitted weekly expenses and mileage reports using Concur
- Trained new team members on company systems and procedures, ensured seamless integration into the role of Field Inspector
Sales Support Coordinator
KAR Auction Services Inc.
09.2017 - 04.2020
- Assistant to the field sales team, and coordinated all internal functions with sublet vendors and customers for weekly sale
- Ensured all vehicles scheduled for each sale were received, additional customer service requests were fulfilled, and all sale day units were staged for prospective buyers to view
- Facilitated cross-functional collaboration among various departments to streamline workflows for greater operational efficiency within the organization.
- Negotiated pending deals between buyer and seller to close sales, driving sales conversion
- Performed follow-up calls after each sale to confirm payment methods, post-sale inspection requests and customer worksheet requests.
- Processed expense reports for the sales team
- Developed strong relationships with clients through consistent communication and personalized service.
Inside Dealer Sales & Services Representative
KAR Auction Services Inc.
04.2016 - 09.2017
- Hybrid role, promoted wholesale remarketing services to automotive dealerships via field visits and phone
- Collaborated with the used car director to identify wholesale needs, aiming to move aged inventory and customer trade-ins using ADESA platforms
- Educate the used car director on inventory value based on current market trends
- Developed new consignment business and maintained existing accounts
- Identified opportunities for upselling products or services, driving revenue growth and business expansion.
- Conducted regular follow-ups with clients to ensure ongoing satisfaction and address any emerging issues promptly.
- Negotiated annual contract for each customer account
- Ensured all applicable reconditioning and mechanical efforts were implemented per customer request
- Coordinated the buying process between buyer and seller on vehicles sold during the weekly sale
- Utilized Salesforce to document customer contact workflow
- Processed expense and hotel reimbursements for field sales team
Dealer Relations Representative
KAR Auction Services Inc.
09.2014 - 04.2016
- Inside sales role that promoted weekly sale inventory to automotive dealers through call and text campaigns to increase buyer and seller base.
- Contributed to auction success by providing professional customer service both over the phone and in person, addressing client inquiries and concerns.
- Served as an intermediary between buyers, sellers, and other auction personnel to streamline communication channels for optimal results during live events.
- Assisted accountant with the payment process and flooring of sale day purchases
- Negotiated and resolved pending deals after each sale
- Managed buyer expectations effectively through clear communication about vehicle conditions, assisting in fair negotiations between parties involved in each transaction.
- Supported marketing efforts by assisting with preparing promotional materials for upcoming auctions, attracting more potential buyers, and increasing event attendance.
- Tracked bids, recorded final sales prices, and ensured all transactions were accurately documented
- Mentored and educated new auction block clerks
- Processed expense and hotel reimbursements for the field sales team
- Utilize Salesforce to document customer contact workflow
Education
Certified Judge
KAPOS
10.2023
Bachelor of Science -
Morehead State University
Morehead, KY05.2012
Skills
- Account Management
- Territory Management
- Microsoft Suit
- SAP Concur
- Salesforce
- Team Collaboration
- CRM Software Proficiency
- Strong Communicator
- Data Analysis
- Appointment Scheduling
- Expense Reporting
- Event Coordination
- Travel Coordination
- Organization
- Adaptability
Timeline
Client Solutions Specialist
Cox Automotive
04.2020 - 07.2024
Sales Support Coordinator
KAR Auction Services Inc.
09.2017 - 04.2020
Inside Dealer Sales & Services Representative
KAR Auction Services Inc.
04.2016 - 09.2017
Dealer Relations Representative
KAR Auction Services Inc.
09.2014 - 04.2016
Certified Judge
KAPOS
Bachelor of Science -
Morehead State University
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