Arionna McCray
Baltimore,MD
Summary
Professional and industrious receptionist bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Expresscare Urgent Care Centers
Baltimore, MD
05.2024 - 12.2025
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated insurance verification processes, ensuring accuracy and timely updates for patients.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Maintained electronic health records, ensuring compliance with privacy regulations and accuracy of information.
- Responded to patient inquiries effectively, improving overall patient satisfaction rates.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Front Desk Receptionist
Adventure Dental and Vision
Baltimore, MD
03.2022 - 05.2024
- Assisted with scheduling appointments and maintaining calendars for staff.
- Maintained a clean and organized front desk area to enhance visitor experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated with dental staff to ensure optimal patient care experience.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Pro Services Specialist
The Home Depot
Baltimore, MD
12.2020 - 01.2022
- Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
- Responded to customer requests for products, services, and company information.
- Provided expert guidance on product features, resolving client inquiries swiftly and accurately.
- Implemented cash handling procedures to ensure financial accuracy.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Hotess/server
Red Robin
Baltimore, MD
02.2019 - 11.2020
- Welcomed and seated guests, ensuring prompt service and positive first impressions.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest comfort.
- Resolved guest inquiries and concerns promptly, fostering a welcoming environment.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Paul Laurence Dunbar High School
Baltimore, MD06-2020
Skills
front desk operations
patient communication & advocacy
HIPAA compliance
patient scheduling
customer service & assistance
telephone etiquette
insurance verification
microsoft office
billing support
appointment management
exceptional customer service
call center operations
Timeline
Medical Receptionist
Expresscare Urgent Care Centers
05.2024 - 12.2025
Front Desk Receptionist
Adventure Dental and Vision
03.2022 - 05.2024
Pro Services Specialist
The Home Depot
12.2020 - 01.2022
Hotess/server
Red Robin
02.2019 - 11.2020
High School Diploma -
Paul Laurence Dunbar High School