Detail-oriented administrative professional with a strong focus on problem-solving and management of daily office functions. Proven ability to maintain payroll records, oversee budgets, and ensure exceptional customer service, enhancing overall efficiency within the organization.
Overview
29
29
years of professional experience
Work History
Administrative Assistant III
City of Denton Technology Department
Denton, TX
03.2022 - Current
Providing Administrative Support for CTO, managers and supervisors.
Updated contact lists regularly when changes occur in employee status or contact information.
Time keeping support to employees per HBU.
Assisting in maintaining department Payroll records including Status sheets, leave and pay registries.
Produce, proofread and revise documents as needed through Docusign.
Provided support to team members through research and information gathering.
Organized office supplies and maintained inventory for efficient operations.
Conducted research assignments with some complexity.
Serving as a well-being ambassador for the department.
Handle discretionary decisions and confidential administrative duties.
Experienced with JDE which is our current financial ERP system, Microsoft, Kronos, Smartsheet, Questica, Scanman, Teams etc.
Maintained electronic filing systems for easy document access.
Supported budget tracking by processing invoices and purchase orders.
Organized and maintained filing systems for electronic documents, ensuring accuracy and confidentiality of records.
Handled confidential documents in an organized fashion according to established protocol.
Maintained office supplies inventory by checking stock to determine inventory level.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Accounts Payable Representative II
City of Denton Accounting
Denton, TX
04.2007 - 02.2022
Processed invoices for accuracy and compliance with city policies.
Maintained vendor relationships through timely communication and issue resolution.
Reviewed expense reports to ensure proper documentation and approvals.
Managed payment schedules to meet deadlines set by city regulations.
Utilized accounting software to track payments and manage accounts payable records.
Collaborated with team members to streamline invoice processing procedures.
Assisted in training new staff on accounts payable processes and systems.
Reviewed invoices for accuracy and completeness prior to payment processing.
Maintained accurate records of all financial transactions.
Participated in special projects as assigned by management.
Provided training and guidance to junior staff members on Accounts Payable processes.
Developed strong relationships with internal departments and external vendors to ensure effective communication flow of information related to accounts payable activities.
Generated reports for management review as requested.
Researched and resolved invoice discrepancies with vendors.
Evaluated existing processes and implemented process improvements when necessary.
Reconciled vendor accounts on a regular basis.
Handled high-volume invoice processing with minimal supervision.
Matching vendor invoices with purchase orders; prepare and enter vouchers for payment.
Prepare and enter check requisitions, review and reconcile Vendor statements.
Create and update spreadsheets for various functions.
Verify, enter and scan W-9's information.
Payments of Check requisition, refunds, wires, Smartsheet, Filing, check distributing, mail sorting and Laser fiche scanning.
City Hall Receptionist
City of Denton
Denton, TX
12.2003 - 03.2007
Switchboard operator.
Created switchboard reports to provide actionable insights for supervisor.
Complete and merge Civil Service letters for City Manager; maintain CMO/CC meeting room calendars.
Maintain, compare and update official calendar intranet and City Council calendar.
Supply ordering, check requisitions, purchase orders and receivers and back up for payroll.
Performed Spanish translations for documents and communications.
Updated phone list for city employees and departments to ensure accurate contact information.
Assisted with public inquiries, providing information about city services and programs.
Supported administrative staff by preparing documents and filing records accurately.
Organized and digitized reading files to improve accessibility and efficiency.
Maintained Reprographics work order database, compile monthly billing.
Managed jury summons projects and organized filing systems for improved document retrieval.
Administrative Assistant
Allstate Insurance
Denton, TX
03.2003 - 09.2003
Sorted mail and invoices, answered phones, and scheduled appointments to support office operations.
Managed new business property and casualty processes to ensure timely coverage initiation.
Set up claims and applications reviews before submitting to underwriting.
Conducted daily cancellation audits and reviewed customer accounts during renewal to maintain compliance.
Account Manager
Electrowire Inc.
Carrollton, TX
06.1997 - 12.2002
Oracle base system, including MRP process and report generation.
Executed EDI transactions for customer inbound and outbound POs, advanced ship notices, and invoices.
Monitored budgets and inventory supplies to ensure alignment with operational goals.
Experienced in all processes from purchase orders entry and receiving; kitting, bar-coding, shipping (national & international) freight management and purchasing.
Material master information set up and records update.
Ensured customer satisfaction through effective communication and support.
Managed client accounts and maintained customer relationships for Electrowire Inc.
Collaborated with sales teams to develop account strategies and solutions.
Coordinated project timelines and deliverables to meet client expectations.
Communicated product updates and service enhancements to clients effectively.
Prepared detailed reports on account performance for management review.
Resolved client issues promptly to ensure satisfaction and retention.
Managed multiple accounts simultaneously while meeting deadlines.
Resolved customer complaints in a timely manner.
Acted as main point of contact in matters relating to client concerns and needs.
Renewed existing accounts by building relationships with clients.
Analyzed client data and identified opportunities for growth.
Onboarded new team members to integrate into organization.
Solicited feedback from customers on their experience with products or services.
Addressed customer questions and concerns regarding products and services.
Managed account receivables for assigned accounts, ensuring timely payments and minimizing bad debts.
Utilized problem-solving skills when dealing with difficult customers.