Shakeydra Alexander
Huntsville,TX
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Administrative Assistant III
Texas Dept. Of Criminal Justice
06.2023 - Current
- Assists in maintaining filing and record keeping systems, along with preparing and editing documents.
- Performs routine administrative support work.
- Performs criminal information searches and retrieval using Texas Department of Public Safety criminal history system access.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Barista
Starbucks Coffee Co.
08.2022 - 06.2023
- Provided customers with product details such as coffee blends and preparation descriptions.
- Educated customers on beverage menu items and provided samples of daily brews.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Sales Associate
Bath & Body Works
09.2021 - 09.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Directing customers to desired products.
- Operating cash registers and balancing drawers.
- Responsible for increasing store sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Human Resources Work Study
Angelina College
09.2021 - 08.2022
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Working with multiple computer software such as Microsoft Word, Excel, and Docubase (an electronic filing software).
- Filing, scanning, and electronically indexing documents.
- Auditing and assembling personnel files.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed various administrative tasks as necessary.
Administrative Assistant
Adventure Experiences
02.2021 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized documents (filing) & maintained accurate inventory counts.
- Experienced at handling miscellaneous requests such as errands.
Crew Member
McDonald's
05.2020 - 06.2021
- Exceeded performance metrics by delivering fast and courteous service to customers in drive thru and lobby – recorded orders, processed payments.
- Flexible – trained on other work areas and covered them as needed including kitchen duties.
- Leadership – Served as a resource for new associates and provided training.
Education
Associate of Science - Multidisciplinary Studies
Angelina College
Lufkin, TX05.2025
High School Diploma -
Trinity High School
Trinity, TX05.2021
Skills
- Workflow Optimization
- Minute Taking
- Attention to Detail
- Software Proficiency
- Presentation Design
- Filing
- Research
- Data Entry
- Database Management
- Clerical Support
Timeline
Administrative Assistant III
Texas Dept. Of Criminal Justice
06.2023 - Current
Barista
Starbucks Coffee Co.
08.2022 - 06.2023
Sales Associate
Bath & Body Works
09.2021 - 09.2022
Human Resources Work Study
Angelina College
09.2021 - 08.2022
Administrative Assistant
Adventure Experiences
02.2021 - 08.2021
Crew Member
McDonald's
05.2020 - 06.2021
Associate of Science - Multidisciplinary Studies
Angelina College
High School Diploma -
Trinity High School
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