Arissa Smith
Atlanta,GA
Summary
To utilize my knowledge of Healthcare Operations and Patient Care, to provide outstanding services to patients and providers.
Overview
12
12
years of professional experience
Work History
Patient Access (ER)
Grady Hospital
Atlanta, GA
01.2022 - Current
- Perform patient check in/out procedures, to include collecting & entering demographic information into EMR system, verifying patient's insurance, and collecting any outstanding balances/copays.
- Work with patients, insurance companies, pharmacies and providers, to obtain proper authorizations.
- Prepare charts for upcoming admission or surgery, and process medical records requests in an efficient manner.
- Maintain calmness and showing concern when registering injured or ill patients into the ER, and efficiently collecting important details and information.
Communication Center Representative & Insurance Coordinator
National Spine & Pain Centers
Frederick, MD, Remote
08.2019 - Current
- Register and schedule new patients for consultations, by collecting demographic and insurance information along with important medical history facts.
- Verify and schedule/reschedule existing patients for follow ups, and numerous procedure types.
- Assist providers with authorizations for imaging, medication, and procedures.
- Assist and resolves patients clinical and customer concerns.
- Confirm coverage with insurance companies, review benefits with patients, and submit claims for payments.
- Submit appeals to Medicare, Medicaid, and insurance companies for adjudication.
- Maintain HIPAA privacy laws by following guidelines and regulations.
Patient Intake Coordinator
Amedisys
Nashville, TN, Remote
01.2013 - 08.2019
- Accept and process referrals via phone, by fax, or through electronic portal.
- Collect demographic, clinical, and financial information.
- Directly responsible for the adherence to the referral process for all Medicare, Medicaid, private insurance, and all other referrals.
- Respond to patient/client needs by providing complete and accurate information within scope of Admissions Coordinator.
Education
Associate in arts - Sociology
Georgia State University
06.2025
Skills
- Administrative
- Communication
- Compliance
- Customer Service
- Medical Terminology
- Clinical Research
- Insurance Verification
Personal Information
Title: Patient Care & Insurance Coordinator
Timeline
Patient Access (ER)
Grady Hospital
01.2022 - Current
Communication Center Representative & Insurance Coordinator
National Spine & Pain Centers
08.2019 - Current
Patient Intake Coordinator
Amedisys
01.2013 - 08.2019
Associate in arts - Sociology
Georgia State University