Arissa Holcomb
Akron,OH
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Seven Brew Coffee
11.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Barista
Target
06.2024 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
Order Packer
Jetpack Shipping
11.2022 - 05.2023
- Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.
- Supported quality assurance initiatives by inspecting incoming products for defects or damage prior to packing them for shipment.
- Met or exceeded daily quota targets through focused time management and prioritization of tasks.
- Adapted to fluctuating workload demands, adjusting priorities as needed to meet overall team objectives in a fast-paced environment.
Barista
Starbucks AVI Foodsystems
09.2021 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Retail Sales Associate
Kohl's
08.2020 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
High School Diploma -
Ellet High School
Akron, OH06-2021
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Staff supervision
- Work delegation
Certification
Servsafe Certified for Ohio Person in Charge
Timeline
Shift Lead
Seven Brew Coffee
11.2024 - Current
Barista
Target
06.2024 - 11.2024
Order Packer
Jetpack Shipping
11.2022 - 05.2023
Barista
Starbucks AVI Foodsystems
09.2021 - 10.2022
Retail Sales Associate
Kohl's
08.2020 - 09.2021
Servsafe Certified for Ohio Person in Charge
High School Diploma -
Ellet High School
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