Aristides Ramon Yanes Martinez
Hialeah,FL
Summary
Dynamic and Results-Oriented Professional | Proven Leadership and Sales Expertise
Ambitious professional pursuing a degree in Building Construction Technology, with a strong foundation in technical principles and a proven track record of leadership and top-tier sales performance. Adept at leveraging advanced computer skills, AutoCAD drafting expertise, and innovative problem-solving to drive success in both technical and sales-oriented roles. Recognized for consistently exceeding sales targets and delivering exceptional customer experiences through strategic planning and effective communication.
Highly organized, adaptable, and driven by a strong work ethic, with a history of building and leading high-performing teams in fast-paced, time-sensitive environments. Skilled in cost management, customer interactions, and critical issue resolution, ensuring optimized outcomes and seamless operations. Known for motivating teams to achieve ambitious goals and fostering a culture of collaboration and excellence. Passionate about continuous improvement and professional growth, committed to achieving outstanding results in both individual and team settings.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Expert
Apple Inc.
South Beach, FL
09.2023 - 01.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated proficiency in technology, particularly Apple product, and the ability to quickly learn about new products
- Worked and mentor successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Collaborated with others to discuss new opportunities.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Demonstrated leadership skills in managing projects from concept to completion.
Specialist
Apple Inc.
Miami, FL
01.2022 - 09.2023
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Offered clients knowledgeable and supportive assistance to meet needs and build loyalty.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Used multiple resources and tools for evaluating and presenting solutions.
- Stayed up to date on latest market trends, standard practices and compliance requirements.
- Enabled sales growth by highlighting features and benefits of company offerings.
Valet Supervisor
US Parking
Miami, FL
07.2019 - 11.2022
- Coached team members to consistently exceed superior customer service standards.
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Managed VIP arrivals and departures with smooth and professional approach, including notifying staff in advance of expected schedules and needs.
- Managed maintenance and repair actions for team equipment and vehicles.
Houseman Supervisor
Mr C Hotel
Miami , Florida
01.2019 - 12.2021
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Conducted employee evaluations and reviews.
- Developed position rotation to support continuous improvement and operator development.
- Investigated and resolved variances with inventory records.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Supervisor of Operations
ER Services
Miami, FL
02.2018 - 12.2019
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Education
Associate of Science - Building Construction Technology
BBA - Economics
07.2023
Associate in Computer Science - Computer Science
05.2015
High School Diploma -
01.2008 - 01.2011
Associate of Arts - Business Administration
Skills
- Guest flow management
- POS system operations
- Transportation accomodations
- Conflict mediation
- Working collaboratively
- Decision-making
- Reliable and trustworthy
- Work ethic
- Proficient in Microsoft Office
- Property Management
- CRM software use
- Computer skills
- Data management
- Basic math
- Video/Photo Editing ( Final Cut, Photoshop, After Effects)
- Basic C and Java knowledge
- Photographer/VIdeographer
- Customer Relations
- Architectural knowledge
- Construction procedures
- CAD software proficiency
- Property Assessments
- Social Media Marketing
- Real Estate Law
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Afrikaans
Limited
Italian
Elementary
Timeline
Expert - Apple Inc.
09.2023 - 01.2025
Specialist - Apple Inc.
01.2022 - 09.2023
Valet Supervisor - US Parking
07.2019 - 11.2022
Houseman Supervisor - Mr C Hotel
01.2019 - 12.2021
Supervisor of Operations - ER Services
02.2018 - 12.2019
Windhoek International School - High School Diploma,
01.2008 - 01.2011
Miami Dade College - Associate of Science, Building Construction Technology
Namibia University of Science And Technology - BBA, Economics
MonitronicSuccess College - Associate in Computer Science, Computer Science
Bergen Community College - Associate of Arts, Business Administration
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