Summary
Overview
Work History
Education
Skills
Languages
Interests
Extracurricular activities
Timeline
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ARITA abraha

denver,CO

Summary

Dynamic and detail-oriented professional with extensive experience at Texas De Brazil, excelling in customer service and effective multitasking. Fluent in four languages, I foster strong client relationships and enhance guest experiences through interactive communication and reservation management. Proven ability to boost satisfaction and sales through exceptional support and product promotion.

Overview

1
1
year of professional experience

Work History

Hostess

Texas De Brazil
12.2024 - 01.2025
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.

Salesman, Promoter

Town Center Mall (Custome T-Shirt Stand)
12.2023 - 01.2024
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

Bachelor of Science - Biology

University of Northern Colorado
Greeley, CO
05-2028

High School Diploma -

DSST Montview
Denver, Colorado
05-2024

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Detail-oriented
  • Interactive communication skills
  • Greeting guests
  • I fluently speak 4 languages (Tigrinya, Amharic, English, and Spanish)
  • Reservation management

Languages

Spanish
Limited Working
Amharic
Native or Bilingual
Tigirnya
Native or Bilingual
English
Full Professional

Interests

  • Food Tourism
  • Crafting and DIY Projects
  • Youth Development Programs
  • Volunteering
  • Watching Movies and TV Shows
  • Music
  • Gym Workouts
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I enjoy helping others and giving back to the community
  • Gardening
  • Cooking
  • Fashion and Style
  • Animal Care
  • Reading
  • Photography
  • Road Trips

Extracurricular activities

High School Year 2021-24

  • Black Student Alliance, 2023-24
  • Christ Student Alliance(Founder) 2023-24
  • Varsity Soccer team, 2022-23
  • Muslim Student Alliance, 2022-24
  • Colorado Youth Congress, 2023-24
  • Girls Rule The World, 2023-24
  • VIP summer program at the University of Denver
  • Women In Bussines case competition scholarship program, 2023-24


College Year 2024-25

African Student Union, 2024-25

Timeline

Hostess

Texas De Brazil
12.2024 - 01.2025

Salesman, Promoter

Town Center Mall (Custome T-Shirt Stand)
12.2023 - 01.2024

Bachelor of Science - Biology

University of Northern Colorado

High School Diploma -

DSST Montview

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ARITA abraha