ARIYANA ARUTA
Charlotte,NC
Summary
Customer-focused professional with expertise in call center operations, administrative support, and high-volume hospitality. Skilled in managing inbound calls, identifying customer needs, and scheduling appointments while ensuring compliance with HIPAA guidelines. Proven ability to multitask and maintain composure in fast-paced environments, fostering positive relationships with diverse customers and team members.
Overview
7
7
years of professional experience
Work History
Server
Teranga
Charlotte, NC
03.2026 - Current
- Provided exceptional VIP bottle service in a fast-paced nightlife environment
- Operated Toast POS system to ensure accurate and efficient processing of guest orders and payments
- Managed bottle presentations, mixers, and table setups to enhance overall guest experience
- Built strong relationships with guests to encourage repeat business and VIP reservations
- Upsold premium bottles, sections, and packages to maximize sales
- Verified identification and ensured compliance with alcohol service laws
- Collaborated with bartenders, security, and staff to streamline service delivery
- Maintained a polished, professional appearance while delivering high-quality customer service
Bottle Girl
Six-Star Events
Charlotte, NC
09.2024 - Current
- Provided VIP table service in high-energy nightlife environments
- Coordinated bottle presentations, mixers, and table setups to elevate guest experience
- Marketed events and upsold premium bottles and packages to increase revenue
- Built and maintained relationships with clients to encourage repeat business
- Executed payment processing and managed large transactions with precision
- Ensured compliance with alcohol service laws and verified identification
- Collaborated with security and staff to maintain a safe environment
- Ensured professional appearance to enhance guest perception and experience
Certified Nursing Assistant (CNA) - NICU
Novant Health Presbyterian Medical Center
Charlotte, NC
07.2025 - 03.2026
- Maintained sterile NICU environment by adhering to strict infection control and safety protocols, ensuring optimal care conditions for vulnerable infants
- Facilitated essential newborn care practices to promote health and well-being of infants in a clinical setting
- Prepared and handled infant formula and breast milk, ensuring proper labeling and storage to maintain nutritional integrity and safety
Medical Receptionist
Cabarrus Rowan Community Health Center
Concord, North Carolina
06.2024 - 05.2026
- Managed front-desk operations for busy community health clinic, greeting patients, checking them in, and coordinating scheduling for 50-80 patient visits daily to ensure smooth clinic flow.
- Verified insurance eligibility, processed patient registrations and co-payments, and maintained accurate electronic health records to support efficient patient care.
- Reduced appointment no-shows by implementing reminder calls/texts and streamlined front-desk workflows to shorten patient wait times.
- Facilitated communication among patients, clinical staff, and external providers to enhance patient experience and care coordination.
Server
Olive Garden
Charlotte, NC
11.2022 - 05.2025
- Built loyal customer relationships to enhance satisfaction
- Managed POS system and processed payments efficiently
- Monitored age verification for alcohol service compliance
Call Center Representative / Administrative Assistant
Charlotte Apartments Finders
Charlotte, NC
01.2022 - 06.2024
- Responding to a high volume of inbound calls and inquiries from prospective renters, providing accurate information regarding available apartments, pricing, amenities, application requirements, and leasing processes.
- Communicated with customers using multiple-line telephone systems, email, and online databases, effectively managing daily administrative responsibilities.
- Scheduled and coordinated apartment tours, managing appointments, cancellations, and rescheduling while ensuring accurate records and effective follow-up communications.
- Assisted customers with online applications, website navigation, and account access.
- Maintained and updated customer and property information in computer systems and databases to ensure records remained accurate and current.
- Documented customer interactions, appointments, referrals, and follow-up activities to maintain comprehensive records for improved service delivery.
- Handled sensitive customer information professionally and maintained accuracy, confidentiality, and attention to detail.
- Prioritized competing tasks, resolved routine customer concerns, and escalated complex issues appropriately to management or the appropriate department.
Clerical Specialist
Integra Staffing
Charlotte, NC
01.2020 - 05.2023
- Executed filing and copying tasks while maintaining effective customer communication
- Managed incoming and outgoing correspondence efficiently.
- Organized and maintained filing systems for easy access.
- Assisted in scheduling appointments and meetings for staff.
Education
Associate Degree - Nursing (RN Program)
Carolinas College of Health Sciences
Charlotte, NC08-2028
High School Diploma -
Phillip O. Berry Academy of Technology
Charlotte, NC06-2022
Skills
- Sales Expertise
- Customer service
- Professional Phone Etiquette
- Electronic health records
- Confidentiality & HIPAA compliance
- Medical Terminology
- Patient care
Timeline
Server
Teranga
03.2026 - Current
Certified Nursing Assistant (CNA) - NICU
Novant Health Presbyterian Medical Center
07.2025 - 03.2026
Bottle Girl
Six-Star Events
09.2024 - Current
Medical Receptionist
Cabarrus Rowan Community Health Center
06.2024 - 05.2026
Server
Olive Garden
11.2022 - 05.2025
Call Center Representative / Administrative Assistant
Charlotte Apartments Finders
01.2022 - 06.2024
Clerical Specialist
Integra Staffing
01.2020 - 05.2023
Associate Degree - Nursing (RN Program)
Carolinas College of Health Sciences
High School Diploma -
Phillip O. Berry Academy of Technology