Ariyana Edwards
Bloomington,IN
Summary
Proven CSR at Pizza Hut, adept in customer relations, enhanced customer satisfaction through effective complaint handling and active listening. Fostered long-term loyalty by understanding client needs, achieving a significant increase in repeat business. Skilled in conflict resolution and quality control, demonstrating a commitment to excellence and team development.
Overview
1
1
year of professional experience
Work History
CSR
Pizza Hut
02.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
N/A - Exercise Science
Indiana University- Bloomington
BloomingtonSkills
Call center experience
Timeline
CSR
Pizza Hut
02.2024 - Current
N/A - Exercise Science
Indiana University- Bloomington