Ariyanna Pierre
PEMBROKE PARK,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities.
Overview
2
2
years of professional experience
Work History
Workforce Specialist
Chewy.com
11.2021 - Current
- Analyzed variety of HR programs and operational situations to make recommendations on improvements and enhancements.
- Reviewed initiated personnel actions for accuracy and created or updated actions in appropriate systems.
- Distributed checks and pay stubs on a weekly basis.
- Reviewed timesheets for anomalies and worked with supervisors to correct issues.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Eliminated process lags with the quick processing of audits
Customer Service Representative
Chewy.com
05.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Census Enumerator
Maximus Federal
01.2020 - 10.2020
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Communicated with Census takers via phone to answer questions and expedite process.
- Coded data from participant interviews.
- Properly completed surveys before ending each call.
Education
Bachelor of Science - Operations Management And Supervision
Broward College
Fort Lauderdale, FL12.2023
Associate of Applied Science - Business Administration
Broward College
Fort Lauderdale, FL08.2022
Skills
- Termination Documentation
- Adjusting Schedules
- Workforce Improvements
- Organizational Systems
- Attendance Guidelines
- Workforce Management Tools
- Microsoft Excel
- Job Assignments
Timeline
Workforce Specialist
Chewy.com
11.2021 - Current
Customer Service Representative
Chewy.com
05.2021 - 11.2021
Census Enumerator
Maximus Federal
01.2020 - 10.2020
Bachelor of Science - Operations Management And Supervision
Broward College
Associate of Applied Science - Business Administration
Broward College
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