Arizbeth Salazar
Summary
Adept in dining room management and exceptional communication, I enhanced guest service at Fortunes Kitchen + Bar by mentoring staff and streamlining seating processes, significantly reducing wait times. My skills in reservation coordination and fostering a welcoming atmosphere have consistently improved customer satisfaction and operational efficiency.
In regard's to that i also have polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Communicative hostess dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
4
4
years of professional experience
Work History
Head Hostess
Fortunes Kitchen + Bar
08.2023 - 11.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
Food Runner
VUE Indian Wells
01.2020 - 10.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Front Counter Crew Member
Mario's Italian Caffe
01.2022 - 06.2022
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
- Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
- Increased order accuracy by meticulously following each customer''s requests and preferences.
Education
GED -
Coachella Valley Adult High School
Coachella, CA05.2022
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Food station setup
- Dining area maintenance
- Table Bussing
- Safe Food Handling
- Greeting and seating
- Dining room management
- Reservation planning
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Head Hostess
Fortunes Kitchen + Bar
08.2023 - 11.2023
Front Counter Crew Member
Mario's Italian Caffe
01.2022 - 06.2022
Food Runner
VUE Indian Wells
01.2020 - 10.2022
GED -
Coachella Valley Adult High School