Arizbeth Vasquez
Greenwood,South Carolina
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Sonic Drive-In and Eggs Up Grill. Skilled in operations management and exceptional customer service, adept at staff training and development. Increased accuracy in financial reporting, demonstrating a strong work ethic and a commitment to excellence. Engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
6
6
years of professional experience
Work History
Server
Eggs Up Grill
Greenwood, SC
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Manager
Sonic Drive-In
Greenwood, SC
05.2018 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Associate of Science - Dental Assisting
Greenville Technical College
Greenville, SC12.2024
High School Diploma -
Emerald High School
Greenwood, SC05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Staff Training and Development
- Task Delegation
- Operations Management
- Recruiting and interviewing
- Sales Strategies
- Service prioritization
- Equipment Sterilization
- Digital X-Ray Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Server
Eggs Up Grill
02.2023 - Current
Assistant Manager
Sonic Drive-In
05.2018 - 05.2024
Associate of Science - Dental Assisting
Greenville Technical College
High School Diploma -
Emerald High School