Arlene Lesperance
Riverview,FL
Summary
Detail-oriented adjuster specializing in claims investigation and damage assessment. Demonstrated ability to identify and mitigate risks while maintaining compliance, driving collaborative efforts to resolve claims efficiently and effectively.
Overview
22
22
years of professional experience
Work History
Complex Adjuster
USAA
Tampa, FL
01.2022 - Current
- Ensured risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims.
- Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
- Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability.
- Adapted quickly to changing priorities and workflows within the claims department.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
Real Estate Adjuster
Future Homes Realty
Tampa, FL
02.2019 - Current
- Negotiated property sales agreements to meet client objectives and maximize satisfaction.
- Conducted market analyses to determine competitive pricing strategies for diverse properties.
- Collaborated with clients to identify their needs, ensuring tailored real estate solutions.
HR Manager and Benefits Coordinator
A/c Warehouse
Bradenton, FL
01.2004 - 01.2016
- Led recruitment initiatives, enhancing talent acquisition strategies and aligning workforce with organizational goals.
- Developed and implemented employee engagement programs, fostering a positive workplace culture and increasing retention rates.
- Streamlined onboarding processes, improving new hire integration and reducing time-to-productivity for employees.
- Managed performance appraisal systems, ensuring alignment with business objectives and facilitating constructive feedback mechanisms.
- Oversaw compliance with labor regulations, mitigating risks and ensuring adherence to employment laws and company policies.
Education
MBA - Business Administration And Management
Webster University
St. Louis, MOBachelor of Science - Business Administration And Management
University of Florida
Gainesville, Florida, FL08-1999
Skills
- Claims investigation
- Damage assessment
- Policy interpretation
- Great negotiating skills
Timeline
Complex Adjuster
USAA
01.2022 - Current
Real Estate Adjuster
Future Homes Realty
02.2019 - Current
HR Manager and Benefits Coordinator
A/c Warehouse
01.2004 - 01.2016
MBA - Business Administration And Management
Webster University
Bachelor of Science - Business Administration And Management
University of Florida