Arlene Mackall
Darlington,SC
Summary
Focused 911 Dispatcher bringing 25years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders.
Overview
24
24
years of professional experience
Work History
911 Emergency Dispatcher
Public Safety of Marion County Fl
Ocala, FL
11.1998 - 12.2022
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Created incident reports detailing all pertinent information regarding each emergency call.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
Education
Some College (No Degree) - Nursing
Hunter College of The City University of New York
New York, NYSkills
- Geographical Knowledge
- Situational Awareness
- Information Gathering
- Prioritization
- Information Gathering and Relay
- Works Well Under Pressure
- Computer Skills
Accomplishments
Telecommunicator of the year 2007 for outstanding work as an 911 Dispatcher.
Received a Unit Citation from the Sheriff February 28, 2006 -a routine call that a deputy responded to that turned into a high priority call with shooting involved.
Received several appreciation awards from the Sheriff.
Obtained Certification for Fire Dispatcher and Emergency medical Dispatcher
References
References available upon request.
Timeline
911 Emergency Dispatcher
Public Safety of Marion County Fl
11.1998 - 12.2022
Some College (No Degree) - Nursing
Hunter College of The City University of New York
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