Margaret Bamford
Columbia,VA
Summary
Focused 911 dispatcher bringing several years of experience in field. Works well in high-pressure moments to serve diverse needs, capture documentation and guide first responders. Highly skilled Public Safety Telecommunicator with background in efficiently managing emergency response operations. Possess strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate with emergency services. Known for maintaining calm under pressure and making impactful decisions that ensure public safety. Have contributed to improving response times and quality of service in previous roles. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
County Of Albemarle
Charlottesville, VA
07.2007 - Current
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Screened incoming calls for accuracy and completeness of information provided.
911 Emergency Dispatcher
County Of Fluvanna
Palmyra, VA
02.2005 - 06.2007
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Screened incoming calls for accuracy and completeness of information provided.
USAF
USAF
Tampa, FL
12.2001 - 12.2005
- Performed assessments of patient conditions and developed treatment plans accordingly.
- Administered medications, monitored vital signs, and provided oxygen therapy as needed.
- Provided emergency medical care in response to life-threatening situations.
- Responded to emergency calls for medical assistance in a timely manner.
Education
High School Diploma -
Fluvanna County High School
Palmyra, VA06-2001
Skills
- Information Gathering
- Geographical knowledge
- Prioritization
- Situational Awareness
- Problem-Solving
- Works Well Under Pressure
- Computer-based dispatch systems
- Database Queries
- Basic life support knowledge
- EMS Dispatch
- Emergency Assessment
- Critical Thinking
- Decision-Making
- Police department procedures
- Active Listening
- Map reading abilities
- Information Gathering and Relay
- Computer Skills
- Call Management
- Emergency Medical Instruction
- Crisis Management
Certification
- AHA CPR Instructor
- APCO Supervisor
- IAED EMD, Fire and Police certified
- DCJS Basic dispatch
- VCIN/NCIC
- APCO CTO
- VSP Rios
- DCJS Instructor
- Rapid SOS Training
- Fundamentals of EXCEL
- APCO PST1
- ICS 100 and 700
- Rave Alert Training
Timeline
911 Emergency Dispatcher
County Of Albemarle
07.2007 - Current
911 Emergency Dispatcher
County Of Fluvanna
02.2005 - 06.2007
USAF
USAF
12.2001 - 12.2005
- AHA CPR Instructor
- APCO Supervisor
- IAED EMD, Fire and Police certified
- DCJS Basic dispatch
- VCIN/NCIC
- APCO CTO
- VSP Rios
- DCJS Instructor
- Rapid SOS Training
- Fundamentals of EXCEL
- APCO PST1
- ICS 100 and 700
- Rave Alert Training
High School Diploma -
Fluvanna County High School
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