Arlene Magana
Joliet,IL
Summary
Friendly and dependable customer service professional with experience in retail, food service, and safety-focused environments. Skilled at assisting customers, resolving concerns, working in fast-paced settings, and collaborating with diverse teams. Bilingual in English and Spanish with a strong commitment to safety, professionalism, and creating a positive customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service Associate
The Donut Bros
Plainfield, Illinois
05.2026 - Current
- Provide friendly and efficient customer service in a fast-paced environment.
- Processed Cash and Card transactions accurately.
- Resolved Customer questions and concerns professionally while also providing recommendations.
- Worked efficiently during busy periods while maintaining excellent customer service.
- Built rapport with customers by listening to their needs, making recommendations, and ensuring accurate, friendly service.
- Handled customer calls to accurately record and process orders.
Asset Protection Associate
Walmart
Joliet, IL
11.2024 - 06.2026
- Monitored store activity to reduce theft and maintain a safe working environment.
- Followed company policies and security procedures to protect associates, customers, and company assets.
- Collaborated with management and team members to resolve security issues effectively.
- Assisted investigations of safety concerns and policy violations to uphold compliance.
- Maintained accurate documentation and incident reports.
- Demonstrated strong attention to detail while monitoring high-risk areas.
- Verified visitor credentials, identification, and contractor access before allowing entry.
- Used the LSI system to document visitor information, access logs, and security activity.
- Reviewed documents for accuracy and compliance with established guidelines.
- Managed truck gate operations at the facility entrance, ensuring smooth vehicle flow and security compliance.
- Delivered exceptional customer service by greeting associates and visitors, creating a welcoming environment at the facility.
Assistant Team Leader
Weather Tech
Bolingbrook, Illinois
07.2021 - 07.2022
- Coordinated daily operations and project tasks alongside team leader to ensure smooth workflow.
- Managed daily operations with team leader; delegating tasks and monitoring performance for optimal team effectiveness.
- Trained team members on new systems and procedures to enhance overall team capability.
- Facilitated communication between team members and management for efficient workflow.
- Monitored inventory levels and ensured availability of necessary supplies.
- Maintained documentation of processes, procedures, and team performance metrics.
- Assisted team members with technical issues to ensure smooth operations.
Education
Associate of Arts -
Joliet Junior College
Joliet, IL07-2025
Skills
- Customer Service
- Safety Awareness
- Conflict Resolution
- Communication
- Team Collaboration
- Cash Handling
- Problem Solving
- Multitasking
- Time Management
- Adaptability
- Attention to Detail
- Microsoft Word
- Bilingual: English & Spanish
Certification
- Walmart Certified Trainer
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Cashier/Customer Service Associate
The Donut Bros
05.2026 - Current
Asset Protection Associate
Walmart
11.2024 - 06.2026
Assistant Team Leader
Weather Tech
07.2021 - 07.2022
Associate of Arts -
Joliet Junior College