Arlene Mercado
New York
Overview
9
9
years of professional experience
Work History
Case Manager
West Hab Inc.
09.2023 - Current
- Able to independently assess the psychosocial functioning and needs of clients to formulate and implement a treatment plan, identifying the client’s problems, strengths, weaknesses, coping skills and assistance needed
- Work from a strength based, client centered perspective to independently conduct psychosocial assessments and provide psychosocial treatment to a wide variety of individuals from various socio-economic, cultural, ethnic, educational and other diverse backgrounds
- Provides crisis intervention and stabilization as needed
- May require some after hour’s and or weekend follow-up to emergency situations
- Maintains; reviews and signs off on all required documentation/reports and submits all in a timely manner
- Performs related tasks as assigned.
Case Manager
Acacia Network
12.2022 - 09.2023
- Create progress notes and incidents reports detailing interactions with residents
- Prepare and submit all required paperwork in a timely and accurate manner
- Provide backup coverage for operations desk as needed
- Log in all events and visitors in the daily logbook
- Inspect equipment & communicate the need for repairs or replacements to management.
Dental Assistant
Hudson View Orthodontics
04.2021 - 12.2022
- Helping with infection control by sterilization & disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures
- Assisting the dentist with managing medical & dental emergencies when necessary
- Making dental impressions & retainers
- Preparing patients for procedures
- Keeping and managing patient records.
Assistant Manager
Ines Café
11.2020 - 12.2022
- Maintain a safety and food quality standards
- Control operational costs and identifying ways to cut waste
- Prepare and presenting staffing and sales reports
- Keep statistical and financial records
- Assessing and improving profitability
- Liaising with customers, employees, suppliers, licensing authorities, and sales representatives.
Supervisor
Patisserie Chanson
05.2018 - 02.2020
- Supervise and coordinate the activities of restaurant staff to ensure efficient and effective operations
- Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences
- Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene
- Monitor inventory levels and order supplies as needed to ensure adequate stock levels
- Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback
- Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner.
Manager
Maison Kayser
11.2017 - 05.2018
- Maintaining safety and food quality standards
- Controlling operational costs and identifying ways to cut waste
- Preparing and presenting staffing and sales reports
- Keeping statistical and financial records
- Assessing and improving profitability
- Liaising with customers, employees, suppliers, licensing authorities, and sales representatives.
Manager
The Meat Ball Shop
09.2015 - 11.2017
- Maintaining the restaurant's culture and ambiance
- Ensuring compliance with health and safety regulations
- Setting and meeting business targets
- Interacting with staff, partners, and guests to maintain positive relationships
- Scheduling staff and ensuring compliance with all labor regulations
- Performing quality control checks across the restaurant's operations.
Education
Associate of Science - Community Health Services
Hostos Community College of The City University of New York
The Bronx, NY12.2024
Skills
- Excellent guest service
- Proficient in syndicate
- Proficient in Microsoft Word
- Fluent in Spanish
- Organization and Multitasking
Timeline
Case Manager
West Hab Inc.
09.2023 - Current
Case Manager
Acacia Network
12.2022 - 09.2023
Dental Assistant
Hudson View Orthodontics
04.2021 - 12.2022
Assistant Manager
Ines Café
11.2020 - 12.2022
Supervisor
Patisserie Chanson
05.2018 - 02.2020
Manager
Maison Kayser
11.2017 - 05.2018
Manager
The Meat Ball Shop
09.2015 - 11.2017
Associate of Science - Community Health Services
Hostos Community College of The City University of New York
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