Arlene Rojas
Renton,WA
Summary
Dynamic pharmacy professional with extensive experience at CVS Pharmacy, excelling in prescription processing and inventory management. Proven track record in enhancing customer service and resolving conflicts efficiently. Adept at administering vaccinations and ensuring compliance with regulations, while fostering team collaboration to optimize workflow and achieve operational goals.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
Burien, WA
10.2022 - Current
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Operated cash registers to accept payments from customers.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
Store Manager
CVS Pharmacy
Burien
11.2021 - 05.2022
- Identified opportunities for cost savings through waste reduction initiatives.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Operations Manager
CVS Pharmacy
Burien, WA
05.2018 - 11.2021
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Education
High School Diploma -
Renton Technical College
Renton, WA06-2023
Skills
- Prescription processing
- Medication dispensing
- Insurance verification
- Inventory management
- Customer service
- Patient education
- Record keeping
- Cash handling
- Flu shot administration
- Stock monitoring
- Team collaboration
- Conflict resolution
- Answering customer questions
- Patient confidentiality
- Quality assurance and control
- Confidentiality and HIPAA
- Drug monitoring
- Drug interaction awareness
- Processing payments
- Drug safety
- Drug inventory management
- Workflow optimization
- Pharmaceutical calculations
- Receiving incoming supplies
- Medicare and medicaid process
Certifications
- Certified pharmacy technician
- Certified immunized
- Certified cpr
Language
- Fluent in Spanish
Timeline
Pharmacy Technician
CVS Pharmacy
10.2022 - Current
Store Manager
CVS Pharmacy
11.2021 - 05.2022
Operations Manager
CVS Pharmacy
05.2018 - 11.2021
High School Diploma -
Renton Technical College