ARLENE ROSA
Customer Service Rep.
NORTH BERGEN,NJ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
CUSTOMER SERVICE ASSOCIATE
ADVANCED BIOTECH
07.2004 - 12.2025
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Reduced issue resolution time by streamlining communication between departments.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Enhanced brand image by consistently delivering service beyond expectations.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
ACCOUNTS PAYABLE
BETTER METHODS
02.2000 - 05.2004
- Streamlined invoice processing to shorten approval cycles and improve payment accuracy.
- Analyzed discrepancies and corrected reporting errors to increase financial statement reliability.
- Collaborated with cross-functional teams to resolve payment issues and ensure on-time vendor settlements.
- Developed a digital invoice tracking system that reduced manual errors and sped approval workflows.
- Trained new accounts payable staff on procedures to improve team accuracy and accountability.
Education
High School Diploma -
PCTI
Wayne, NJ 09.1990 - 06.1993
Skills
- Customer service
- Order processing
- Order fulfillment
- Work prioritization
- Issue and complaint resolution
- Data entry
- Teamwork and collaboration
LANGUAGES
English/Spanish.
Timeline
CUSTOMER SERVICE ASSOCIATE
ADVANCED BIOTECH
07.2004 - 12.2025
ACCOUNTS PAYABLE
BETTER METHODS
02.2000 - 05.2004
High School Diploma -
PCTI
09.1990 - 06.1993