Arlene Stone
Mesa,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Sales Manager
Macy's Department Store
07.2022 - 12.2023
- Lead a successful sales team by providing motivational coaching and performance-based incentives,lead initiatives related efforts and increase customer loyalty.
- Manage all aspects of selling support including workload execution, back stocking, equipments issue ,maintaining stockroom, signing standards and supporting the merchandise process.
- Analyze reports in order to strategize and deliver results, implement action plans focusing on deficient areas and highlight growth opportunities.
- Interview,hire,train,coach,develop,coordinate, evaluate and provide insight and decision support , direct and manage team to meet or exceed performance and behavioral expectations.
- Utilize check in process as a tool for colleague talent development,promotion and advancement.
- Ensure most effective sales floor coverage and establish high level of shortage awareness and all policies and procedures are implemented.
- Perform other duties as assigned.
Backstage Captain/supervisor
Macy's Department Store
06.2020 - 06.2022
- Execute proper product placement and flow, floor moves, replenishment, inventory, shortage control and stockroom organization.
- Lead colleagues in the execution and completion of assigned tasks for merchandising, signing, price change and operating cash register.
- Responsible for unloading and unpacking new merchandise when delivered,processing merchandise,floor recovery and performing duties as necessary.
- Responsible for providing outstanding customer service, creating a shopping experience.
Sign Team Lead
Macy's Department Store
02.2017 - 04.2020
- Directed and supervised team to ensure that all merchandise is properly signed.
- Execute set-up and removal of signs for the entire store timely and accurately.
- Provide feedback, call or report for any pricing, advertising and ticketing errors and missing signs.
- Assist with basic fill of merchandise,participate in physical inventory process.
- Maintain sign library, organize sign carts, shops and holders.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Sales Associate
Robinson's May
12.2003 - 03.2008
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their need.
- Assisted in training new colleague on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites and manage returns, exchanges and refunds in accordance with the store policy.
- Prepared merchandise for sales floor by pricing or tagging and provide exceptional services and pleasant shopping experiences to customer.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Secondary Education - Teaching
San Juan Polytechnic College
Philippines03.2001
Skills
- Staff Management
- Goals and Performance
- Time management
- Multitasking capabilities
- Customer Service
- Cross-functional collaboration
- Operations
- Sales Planning
- Sales Reporting
- Relationship Building
- Positive and Upbeat
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Sales Manager
Macy's Department Store
07.2022 - 12.2023
Backstage Captain/supervisor
Macy's Department Store
06.2020 - 06.2022
Sign Team Lead
Macy's Department Store
02.2017 - 04.2020
Sales Associate
Robinson's May
12.2003 - 03.2008
Bachelor of Secondary Education - Teaching
San Juan Polytechnic College