Arlene Westbrook
Modesto,CA
Summary
Adept at navigating the fast-paced real estate market, I leveraged my strong communication skills and expertise in contract negotiation to maximize client profits and minimize market time at HomeSmart PV & Associates. My background in customer service at State Farm honed my ability to resolve high-stress situations, enhancing customer loyalty through empathetic engagement.
Overview
19
19
years of professional experience
Work History
Licensed Realtor
HomeSmart PV & Asocciates
Modesto, CA
09.2005 - Current
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
Customer Service Representative
State Farm
10.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Strong Communication Skills
- Leasing and sales
- Contract Negotiation
- Property Management
- Real estate marketing strategies
- Property valuation
- Excellent teamwork
- Strong organizational skills
- Client-oriented
- Contract Preparation
- Clean Driving Record
- House showings
- Works well independently
- Buyer contracts
- Closings Coordination
- Purchase contracts
- Open house preparations
- Client Relations
- Social Media Savvy
- Buyer and Seller Representation
- Attention to Detail
- Flexible Schedule
Timeline
Customer Service Representative - State Farm
10.2022 - 06.2024
Licensed Realtor - HomeSmart PV & Asocciates
09.2005 - Current
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