Arlene Zapata
Houston
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
24
24
years of professional experience
Work History
Medical Assistant
Houston Liver Institute
Houston, TX
01.2022 - Current
- Roomed patients and assisted the physician during minor procedures.
- Managed incoming phone calls, facilitating effective patient communications and inquiries.
- Scheduled patient appointments, optimizing office workflow and enhancing patient experience through efficient multi-line phone management.
- Assisted providers and clinical staff with daily office operations.
- Maintained medical records and scanned patient documents.
- Processed medical billing and insurance claims, ensuring timely collections and accurate financial records.
- Posted insurance payments and reconciled accounts.
- Verified insurance benefits and eligibility.
- Prepared and submitted claims and managed appeals.
- Sorted and distributed incoming faxes to appropriate departments. and medical records requests.
Medical Assistant /Medical Front Office Receptionist
Dr. Glenn Morgan - OBGYN
Houston, TX
01.2014 - 11.2021
- Checked patients in and out for appointments, ensuring smooth patient flow.
- Answered incoming phone calls and assisted patients with scheduling inquiries, enhancing patient experience.
- Scheduled office visits, procedures, and surgeries.
- Verified insurance eligibility and obtained prior authorizations when required.
- Coordinated referrals and communicated with outside offices.
- Prepared patients for physician examinations and obtained vital signs.
- Maintained patient charts and electronic medical records.
Medical Billing & Coding Specialist /Lead Medical Assistant
Dr. Jonathan Hulme - OBGYN
Houston, TX
01.2006 - 12.2013
- Utilized ICD-10 coding and medical billing software for accurate billing and compliance.
- Processed insurance claims, payments, and appeals to ensure timely reimbursement.
- Verified insurance benefits and patient eligibility.
- Posted insurance and patient payments.
- Assisted patients with billing questions to clarify charges and resolve issues.
- Maintained patient records and documentation.
- Scheduled appointments and answered incoming phone calls.
- Assisted physicians with patient care and minor procedures.
Front Office Specialist /Medical Records Clerk
Texas Children's Pediatrics
Houston, TX
11.2002 - 12.2005
- Greeted patients and families, efficiently checking them in and out to ensure smooth patient flow.
- Scheduled patient appointments and managed multi-line phone calls to enhance communication and accessibility.
- Verified insurance eligibility and updated patient information.
- Maintained medical records and scanned patient documents.
- Processed incoming faxes and medical records requests.
- Assisted providers and clinical staff with daily office operations, streamlining processes to support optimal patient care.
Education
Medical Billing & Coding -
Houston Community College
Houston, TX05-2003
High School Diploma -
Klein Forest High School
Houston, TX05-2002
Skills
- Vital sign monitoring
- Vital signs monitoring
- Patient scheduling
- Clinical procedures
- EMR / EHR
- HIPAA compliance
- Medical terminology knowledge
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Houston Liver Institute
01.2022 - Current
Medical Assistant /Medical Front Office Receptionist
Dr. Glenn Morgan - OBGYN
01.2014 - 11.2021
Medical Billing & Coding Specialist /Lead Medical Assistant
Dr. Jonathan Hulme - OBGYN
01.2006 - 12.2013
Front Office Specialist /Medical Records Clerk
Texas Children's Pediatrics
11.2002 - 12.2005
Medical Billing & Coding -
Houston Community College
High School Diploma -
Klein Forest High School