ALBERTINI LOUIS-CHARLES
MIRAMAR,FL
Summary
Hardworking employee enthusiastic about learning the service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Apple Sales Specialist
Apple
03.2020 - Current
- Cultivating successful relationships with customers
- Maintained 100% NPS through building meaningful relations with customers
- Drives team in closing store operations
- Excels in guiding customers through their apple journey.
Sales Voice Specialist
Apple RCC
03.2021 - Current
- Deliver exceptional customer service by professionally receiving and responding to incoming telephone calls from customers and coworkers
- Provide strong knowledge of store, departments, services, and events
- Continuously achieved high metrics while assisting customers with their online journey.
Front End Operations
Best Buy
03.2018 - 03.2020
- Worked as team member performing cashier duties, product assistance and cleaning
- Managed quality communication, customer support and product representation with each customer
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Processed merchandise returns and exchanges
- Cross-trained and provided back-up for other customer service representatives when needed
- Experienced relationship building and customer satisfaction
- Prevented store loss using awareness, attention to detail.
Team Member
KFC - Miami, FL
01.2017 - 03.2018
- Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery
- Maintained clean and sanitary work environment by adhering to strict health and safety guidelines, ensuring safe dining experience for all customers
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers
- Managed cash register transactions accurately, maintaining proper cash handling procedures to minimize discrepancies.
Education
High School Diploma -
Dr. Michael Krop Senior High School
High School Diploma -
Miami Dade College
06.2018
Skills
- Excellent customer service skills
- Strong communication when working in team environment
- Able to make quick and correct decisions and problem solve efficiently
- Client Relations
- Fluent in English
- Fluent in Creole
Timeline
Sales Voice Specialist
Apple RCC
03.2021 - Current
Apple Sales Specialist
Apple
03.2020 - Current
Front End Operations
Best Buy
03.2018 - 03.2020
Team Member
KFC - Miami, FL
01.2017 - 03.2018
High School Diploma -
Dr. Michael Krop Senior High School
High School Diploma -
Miami Dade College