Arlette Acosta
Detroit,Michigan
Summary
Dynamic and dedicated professional with experience as a Restaurant Hostess at Roman Village, excelling in customer service and conflict resolution. Proven ability to manage reservations and multitask effectively in high-pressure environments, ensuring guest satisfaction and operational efficiency. Skilled in cash handling and maintaining a welcoming atmosphere for all patrons.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Roman Village
Dearborn, MI
01.2025 - 2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using restaurant management software.
- Assisted in maintaining cleanliness and organization of dining area.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Food Packer
Roman Village
Dearborn, MI
01.2021 - 08.2021
- Trained new employees on packing techniques and safety protocols to enhance team efficiency.
- Maintained cleanliness and organization of work area to comply with health regulations.
- Ensured timely order fulfillment by prioritizing tasks based on shipment deadlines and customer needs.
- Monitored inventory levels of packing supplies, ensuring adequate stock for uninterrupted operations.
Hair Stylist Assistant
Estilo Único
Detroit, MI
04.2019 - 08.2019
- Assisted stylists with client consultations, ensuring clear communication of desired styles and services.
- Stocked and replenished salon supplies, supporting seamless operations throughout busy periods.
- Answered telephone calls to provide information and schedule new appointments.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Henry Ford College
Dearborn, MIHigh School Diploma -
Western International High School
Detroit, MISkills
- Customer service
- Strong multitasking
- Active learning
- Conflict resolution
- Cash handling
- Scheduling
- Phone etiquette
- Multi-line telephones
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Roman Village
01.2025 - 2026
Food Packer
Roman Village
01.2021 - 08.2021
Hair Stylist Assistant
Estilo Único
04.2019 - 08.2019
Henry Ford College
High School Diploma -
Western International High School