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Results-oriented professional with a diverse background in administrative support, technical operations, and data management. Skilled in managing complex workflows, ensuring operational efficiency, and delivering high quality results across various industries. Adept at leveraging technical expertise, organizational skills, and strong communication abilities to meet organizational goals.
Developed strong customer relationship management and problem-solving skills in fast-paced environment. Excel at understanding client needs and providing tailored solutions to enhance satisfaction. Looking to transition into new field where these skills can be leveraged to drive positive outcomes.

Dedicated and reliable professional with over 11 years of varied experience across security. Expert in operations management with extensive experience in armed and unarmed asset transport and delivery services along with an extensive history of customer service involvement. Proven track record in enhancing customer service and efficiency in government positions within a successful industry. Skilled in developing and implementing effective operational strategies to meet organizational goals. Strong work ethic developed from early workforce experience building adaptability across high-responsibility roles. Reaching every goal to obtain all credentials required such as DOT compliance certification, armed security license, security guard card and all other required documents and certificates. Proven ability to thrive in fast-paced environments, demonstrating professionalism and strong decision-making skills. Recognized for effective problem-solving and delivering results under pressure. Committed to maintaining high standards of performance and achieving organizational goals. Communication and ability to uphold safety, efficiency, and organization in any role or opportunity given.

Security professional with over 11 years of experience in many roles such as delivery management, customer service industry, armed and unarmed security, specializing in strategic planning and incident response across diverse environments including hospitals, banks, and corporate offices. Demonstrates expertise in loss prevention, access control, and safety dispatch, with a proven track record of maintaining zero-incident records in high-risk scenarios. Skilled in optimizing delivery services and enhancing customer satisfaction through efficient route management and prompt issue resolution.

Dedicated Customer Service Specialist experienced in prioritizing tasks and multi-tasking in fast-paced environments. Achieved efficient task completion and enhanced team performance through strong communication, problem-solving, and time management skills. Focused on building positive customer relationships by effectively addressing needs with empathy and active listening.

With over two years of experience at WELSS, I have proven to be a reliable and dedicated employee who consistently exceeded expectations. I received a company car and was given more hours and responsibilities than anticipated. Client feedback has been overwhelmingly positive, and I take pride in the results I have achieved. I was promoted to a full-time position and took charge of the Hobart crew, training new team members and assessing their suitability for the job. Although the closure of Hobart operations led to my termination, Janelle, the owner of WELSS, has kindly offered to provide a strong recommendation for anyone interested in my capabilities. As a single mother, finding a well-paying job is challenging, but my passion for helping the elderly and making a difference in their lives drives me to continue my search. At WELSS, I focused on providing domestic age support cleaning services through DAS, ensuring clients' homes were clean and comfortable for them to live independently. The meaningful relationships I built with both the people I served and my role itself were incredibly valuable to me, and I hope to have the opportunity to make a similar impact again. Alongside my customer service experience and strong problem-solving skills, Janelle's personal reference of recommendation is available for anyone interested in learning more about my qualifications.
Iam hard working whatever I start doing I will not stop until I have completed the task. My moto is do it right the first time makes life easier the next time it needs doing

Arlette Tshibumba

Summary

Overview

Work History

Customer Service Representative

Customer Service Representative

Care Giver/CNA

Pharmacy Technician

Retail Sales Clerk

Education

Certified care giver - Nurse Aid

Associate of Science -

high school diploma -

Skills

Timeline

Customer Service Representative

Customer Service Representative

Care Giver/CNA

Pharmacy Technician

Retail Sales Clerk

Certified care giver - Nurse Aid

Associate of Science -

high school diploma -

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