Arli Perez

•Handle 120+ customer interactions per day, promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

•Answered inbound calls, chats and emails to facilitate customer service.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance

•Train new employees in data entry, how to converse with customers , and new technologies

• Serviced customers with consumer deposits, cash transactions ,payments, cashier checks and money orders while providing great service.

• Served large number of customers during high volume shifts and remained composed and professional in stressful situations
• Kept teller window area clean, organized and fully stocked.
• Entered transactions into computer and issued customer receipts.

•Greet customers with a genuine smile and provide good quality food

•Ensure customers orders are correct and balancing my drawer at end of the day

•Help develop and train new employees by equipping them to meet company expectations

•Operated the drive-through window and sales register quickly and efficiently