Arlin Sierra
Miami,FL
Summary
Adept in customer service and multitasking at Koko by Bakan, enhancing dining experiences with a warm presence and efficient reservation. I consistently met business needs with flexibility, earning positive feedback. I speak both english and Spanish allowing me to be able to communicate to more variety of costumers and making it easier for them to be understood and helped
Overview
2
2
years of professional experience
Work History
Hostess
Mister 01 Extraordinary Pizza
09.2024 - 03.2025
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Completed daily side work and opening and closing duties without fail.
Hostess
Koko By Bakan
09.2023 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Cashier
Publix
03.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Miami Dade Prep Academy
10658 Quail Roost Dr Cutler Bay, FL 33157 United 02-2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Special requests handling
- Seating arrangements
- High volume dining
- Reservation management
- Flexible and adaptable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess
Mister 01 Extraordinary Pizza
09.2024 - 03.2025
Hostess
Koko By Bakan
09.2023 - 05.2024
Cashier
Publix
03.2023 - 07.2023
High School Diploma -
Miami Dade Prep Academy
Similar Profiles
Christian ThomasChristian Thomas
Server at Mister 01 Extraordinary PizzaServer at Mister 01 Extraordinary Pizza
Natividad CarpioNatividad Carpio
Chief Financial Officer at Mister 01 Extraordinary PizzaChief Financial Officer at Mister 01 Extraordinary Pizza
Brianna GravesBrianna Graves
Key Manager at Mister O1 Extraordinary PizzaKey Manager at Mister O1 Extraordinary Pizza