Arlind Ajvazi
Seattle,WA
Summary
Diligent College Student focused on [Communications in Business and Sales] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
5
5
years of professional experience
Work History
Lead Consultant
Ivazi Construction
Seattle, WA
08.2020 - Current
- Identified and developed new sales opportunities within the construction industry.
- Negotiated contracts with customers, ensuring competitive pricing and terms of sale.
- Developed relationships with key decision makers in the construction industry.
- Reviewed market trends and competitor activities to develop effective sales plans.
- Assisted in developing promotional materials such as brochures, flyers.
- Analyzed customer feedback to identify areas for improvement in our products or services.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Lead Server
Era Living
Seattle, WA
10.2019 - 07.2023
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
Barista Shift Lead
Gourmondo Catering
Seattle, WA
06.2022 - 04.2023
- Provided excellent customer service and ensured all customers left satisfied.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Monitored the performance of staff to ensure that quality standards were met.
- Ensured that all employees followed health and safety regulations at all times.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
Front Desk Receptionist
Era Living
Seattle, WA
08.2019 - 06.2020
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
Education
Bachelor of Arts - Media And Communications
University of Washington
Seattle, WA03.2024
Skills
- Upselling Techniques
- POS Systems
- Team Leadership
- Problem-Solving
- Conflict Management
- Guest Relations
- Responsible and Trustworthy
- Attention to Detail
- Employee Training and Development
Languages
Albanian
Professional
English
Native/ Bilingual
Timeline
Barista Shift Lead
Gourmondo Catering
06.2022 - 04.2023
Lead Consultant
Ivazi Construction
08.2020 - Current
Lead Server
Era Living
10.2019 - 07.2023
Front Desk Receptionist
Era Living
08.2019 - 06.2020
Bachelor of Arts - Media And Communications
University of Washington