Arline Villarreal
Nogales,Mexico
Summary
Dynamic leader with proven expertise in customer service management at Amphenol Optimize and a strong background in education. Excelled in resolving customer issues, enhancing satisfaction levels, and implementing effective training programs. Skilled in programs like Oracle/ Data3/ Peachtree/ Tribute Macola and Microsoft Office, with a talent for mentoring staff and improving operational efficiencies. Demonstrated ability to innovate and drive performance improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Amphenol Optimize
05.2017 - Current
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Developed record keeping tools for Customer Service
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Implemented company policies and procedures for professional, cohesive customer care.
- Implemented on-site Product training to help customer service understand processes and better support customer
English Instructor
Go English
07.2014 - 09.2018
- Taught English language to Adult students and Children.
- Evaluated students' abilities and grasp of English language by applying placemen's test
- Developed interesting lectures and educational activities to maximize learning within classroom.
- Taught different English levels ranking form 1A to Tofel testing
- VIP classes and on-campus
English Educator
Instituto Anglo De Nogales
08.2015 - 06.2017
- Prepared and implemented lesson plans covering required course topics.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Kept classroom organized, clean and safe for students and visitors.
- Tutored students struggling with course material.
- Evaluated and graded students' essays, projects and exams.
- Attended department meetings to develop and update course curricula.
- responsible for a class of 25 student.
- Intergraded special programs for kids with ADHD
Education
High School Diploma -
Pierson Vocational Highschool
Nogales AzSkills
- Handling Escalations
- Account Management
- Staffing coordination
- Training and mentoring
- Workflow Management
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Performance Evaluations
Certification
Supervisor
Cyber Security
Quality Auditor
Timeline
Customer Service Manager
Amphenol Optimize
05.2017 - Current
English Educator
Instituto Anglo De Nogales
08.2015 - 06.2017
English Instructor
Go English
07.2014 - 09.2018
High School Diploma -
Pierson Vocational Highschool
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